Conditions of sale

GENERAL PROVISIONS

Commercial offers are available within the limit of stocks available, photos are not contractual. The trademarks are the property of their respective manufacturer. Passing control www.carrement-plancha.com The customer agrees to be subject to french law and our General Conditions of sale. Applied will be those in effect the day of validation of the entered commands. www.carrement-plancha.com markets in the countries of the European Union, the neighbouring countries, the US, the Australia as well as in the countries included in the database of the module 'select your country'.

THE Elétrico offers its customers of the promotional offers of welcome on some of its products. Fares on these products are available to all our customers and are valid for the duration of the promotion.

In partnership with www.carrement-plancha.comArchiExpo offers, the costs of delivery in metropolitan France, for all orders of materials mark MAINHO and totalling over € 500. 

In this document, www.carrement-plancha.comLA ELÉTRICO is the commercial brand of society DESIGN XP. Be used interchangeably either of the designations to represent the company DESIGN XP.

I GUARANTEE ALL BUYERS REGARDLESS OF THE SOLD PROPERTY

1. SATISFIED OR REFUNDED:

The buyer has a period of 7 days from the receipt of the package to return where he is not fully satisfied with the product, at the following address:

DESIGN XP 160, av. François de Maynard - 46400 Saint Céré (France)

It must return the complete object, in new condition, in its original packaging in perfect condition and with the receipt of his order and the number of return our after-sales service will be mentioned. It will then be reimbursed for the purchase price of the object within a period of 7 days by cheque or tpev from the receipt of the object. Remaining in this case dependant forwarding fees.


2. CONVENTIONAL WARRANTY:
All our products are covered by a guarantee of one year. The invoice downloaded or delivered with the ordered object serves as a warranty and must be contacted in the event of return of the object. We grant a guarantee to the title of any defect or material, limited exclusively to the free repair or Exchange article, attachments or accessories recognized by us defective. The starting point of the guarantee corresponds to the date of order receipt sent on the occasion of the conclusion of the contract of sale. At the end of the conventional warranty, it will more be considered of no claim. The contractual warranty is excluded in the case of normal wear and tear of the product or parts or accessories component, in the event of product degradation due to a lack of maintenance, incorrect handling or misuse or unforeseeable circumstances or force majeure, in the event of repair carried out by a third party not approved by our service customers. However, the buyer will have the opportunity for certain products to buy spare parts. It will then have to contact customer service: contact@carrement-plancha.com. In the event of failure of the provider, we reserve the right to offer you a product or parts or accessories with functions and quality is equivalent or in case of impossibility to terminate the warranty. In any event the contractual warranty may reduce or remove the legal warranty of defects or hidden defects. 10-year warranty applied to trademark material Mainho cooktops or A la Plancha,
won't play for the period specified in the only case where the equipment received normal use.

Delivery occurs only after receipt and payment titles. Any anomalies reported, will be immediately corrected. Furthermore, the buyer is informed that the thus constituted file may be marketed except disagreement wrote of its part (see article VII on the protection of personal data).

II - PRICE, PAYMENT
The prices displayed on the website are in euros and are inclusive of all taxes. Promotions, offers and these prices are valid the day of posting. Payment of your purchases may be made:

by credit card (CB, Visa, Eurocard)
by Paybox, Paypal, account
by cheque (s)
by bank transfer

In case of payment by cheque, this must be issued by a bank domiciled in metropolitan France. The cashing of the cheque is made upon receipt of the cheque. The cheque will be sent to:

DESIGN XP 160, av. François de Maynard - 46400 Saint Céré (France)

The VAT is intra-Community shall apply within the EU, residents of the 28 member countries there are subjected when they make a purchase within the community.
 

International trade - Practical information

- You can check the validity of a VAT number in a given country.  Details and examples: Acquisitions and imports goods Intracommunautaires

In summary, customers (personal and professional) of the 27 EU countries pay VAT when purchasing on our site and are charged HT. When they present their Identification Intracommunautaire number. The other countries of the world (as well as the french DOM - TOM) do not pay VAT (for example the Switzerland that is not part of the EU).

Alternatively, you can contact Customs for all information about legislation. The OVH server is set up on the basis of these laws, and we cannot commit ourselves to circumvent the laws.
We invite you to visit the site p.m. to retrieve the export outside EU declaration forms.

III - APPLICABLE LAW
The present general conditions of sale are governed by french law.

IV - JURISDICTION
DESIGN XP book individuals, professionals, associations, and this, in France as well as in the countries mentioned and taken into account in the validation of your order.

V SERVICE RELATING TO SPECIFIC PARTS

Using electricity or gas equipment: are concerned that the parts and fixed parts of the appliance.

1 PRODUCT REFERENCE:
The designation of the appliance is on your order receipt sent on the occasion of the conclusion of the contract of sale, to keep, this marking the beginning of the specific security relating to the above articles.
Our photos are not contractual, our terms and conditions protect us against any appeal due to differences between the articles presented in our catalogue and those shipped.

2. DELIVERY:
Delivery of these items is held in the home of the buyer or any address of his choice, indicated when ordering. Delivery is free off charges mentioned in the offer of sale or non-payment in cash on delivery or express delivery charges.

3 COMMISSIONING:
No commissioning is carried out by the seller. The buyer shall particularly check:

-the proper functioning of the delivered equipment,

-to read the use and maintenance instructions provided,

-to review the manufacturer's warranty certificate if there is.

The buyer puts himself the appliance and the fact under his sole responsibility. In case of defect, the buyer has the right to return under the conditions laid down above (money back guarantee).

4. CONTRACTUAL WARRANTIES:
A contractual warranty is offered to the buyer under the following conditions:

-nothing is payable in addition to the sale price;

-duration: except special mentions listed in our catalogue, the duration of hardware warranty is 1 year

-starting point: date of invoice sent on the occasion of the conclusion of the contract of sale;

-the device is repaired free of charge during the warranty period.

Is meant by free repair:

-the replacement of parts, labor, transport from the seller to the buyer, the replacement unit or refund of the device in case of impossibility of repair recognized by the seller and the manufacturer. Conditions of the contractual warranty: buyer shall make contact with customer service, follow the advice of it and apply the conditions mentioned back above (money back), joining its claim double the receipt of command sent on the occasion of the conclusion of the contract of sale. This warranty can never reduce or eliminate the legal warranty for latent defects and the contractual manufacturer's warranty when it exists.

5 WARRANTY
(without extra charge): provided that the purchaser makes the proof of the hidden defect, the seller must legally repair all consequences (art. 641 et seq. of the Civil Code). If the buyer applies to the courts, it must do so in a "short time" from the discovery of the hidden defect (article 1648 of the Civil Code). Note: when searching to find amicable solutions prior to any court action, it is recalled that they do not interrupt the "short time".

The consequences of the hidden defect repair, when it has been proven, has the jurisprudence:

- either free repair of the device, including the cost of labor and travel instead of commissioning by the seller;

- or its replacement or refund total or partial its price in the event that the unit would be totally or partially unusable;

- and compensation for the damage caused to persons or property by the failure of the device. The legal guarantee owed by the seller does exclude the legal guarantee owed by the manufacturer.

6 DISPUTES ANY:
In the event of difficulties in the application of these terms and conditions, the buyer has the possibility, before any legal action, to seek an amicable solution, particularly with the help: an Association of consumers or a professional organization of the industry or any other counsel of his choice. It is recalled that the search for an amicable solution does not interrupt the "short time" the warranty (see art.5) or the duration of the contractual warranty. It is recalled that in general rule, and subject to the discretion courts, the provisions of the contractual warranty assume that: - the buyer to honour its financial commitments to the seller - buyer uses the device in the normal way in accordance with the instructions for use and maintenance. For operations requiring a high-tech, no third parties not authorised by the seller or Builder intervenes to repair the appliance (except in case of force majeure or prolonged deficiency from the seller).


VI – DELIVERY BY POST
Deliveries are made within a period of 2 to 5 business days after the departure of the warehouse for any order placed before 14: 00 maximum subject to availability of products.
The possible delays do not give right to the buyer to seek damages to DESIGN XP. In any event, the time delivery can intervene only if the buyer is up to date of his obligations to the seller.
Should be considered as cases of force majeure unloading DESIGN XP from its shipping obligation: war, riots, fire, strikes, accidents and the impossibility of being supplied or any other cause which is beyond the seller's control.
The goods always travel at the risk and peril of the recipient. The customer is required to check its package on arrival at the time of delivery. It has a period of 48 hours to make any reservations specific to the carrier if a product is missing or suffered a degradation.

Procedures for receipt of a parcel:
The delivery service provides 3 presentations of your package in case of absence. A transit advice note will be deposited in your mailbox.
You thus have a period of 15 days to withdraw your parcel to the post office before it is returned to us.
In the event of return of parcels, our customer service will contact you to arrange refund or reshipment.
In any case, forwarding fees will be the responsibility of the customer.
* If the parcel arrives in poor condition *.
If products are damaged, the customer must refuse the parcel with the mention "parcel refused because damaged" on the delivery slip.
If the package has obvious traces of opening, shock, and there are one or more articles, you also refuse it and make a finding of spoliation to the position, will return us so that we proceed to the refund or Exchange.
If these procedures are not followed, DESIGN XP disclaims any liability on any refunds of products and transport.


VIb - delivery by carrier
Our shipments are made by carrier at your own risk. The delivery service provides 3 presentations of your package in case of absence. A transit advice note will be deposited in your mailbox. You thus have a period of 3 days to call the carrier until it is returned to us.

FedEx delivers to abroad (countries outside the EU), in conditions DAP (Vendor supports the transport of goods to the point of delivery agreed, so he assumes the costs and risks up to this point. The goods are made available to the buyer to destination on the means of transport, without be unloaded. Buyer organises the unloading, performs the import formalities and pays the duties and taxes due by reason of importation).

In the event of return of parcels, our customer service will contact you to arrange refund or reshipment. In any case, forwarding fees will be the responsibility of the customer.

* If the parcel arrives in poor condition *.

If products are damaged, the customer must refuse the parcel stating on the delivery slip marked "parcel refused because damaged" (the words "subject to unpacking" is not sufficient).
If the package has obvious traces of opening, shock, and there are one or more articles, you also refuse it and make a finding of spoliation to the position, will return us so that we proceed to the refund or Exchange.

IMPORTANT
The customer is required to check the package and check the contents in the presence of the delivery person before signing the delivery note.

If the delivered products have sustained damage and are damaged (breakage, shock, deformation, tear...) the customer must refuse the parcel clearly entering the grounds for the refusal on the delivery slip. The client will be again delivered for free. No (e) repair or replacement of product cannot be implemented by Carrement Elétrico if the client finds a defect on the (e) product (s) shipped (s) unpacked (s) product (s) after the departure of the driver/delivery person and having simply included a mention of the type "subject to unpacking" on the delivery slip.

Checking the status of your product is considered to be made once the delivery slip has been signed. We recommend that you do not rely on the external condition of the package, it is without prejudice to the condition of the product.

If these procedures are not followed, DESIGN XP disclaims any liability on any refunds of products and transport.

In the case of damage: mention this damage on the waybill by the carrier, contact within 48 hours to the carrier a registered letter with acknowledgement of receipt to confirm the observed damage. Send us a copy of this letter.
* If the package arrives late *.

In the event of non-compliance with delivery periods, (i.e. a maximum period of 30 days after ordering) compensation in the amount of the amount of the port may be carried out. The delivery receipt duly signed must bear this mention and returned by mail to the address - A PLANCHA LA, 160 av François de Maynard 46400 Saint-Céré. The reference period in our catalog is specified informational purposes only.

VII - LIABILITY OF THE SELLER VIS A VIS MINORS
Minors do not have the possibility of contracting. The collection of data from minors must be subject to parental authority information, and has the possibility to oppose to their storage and/or transmission to third parties. For any opposition, refer to article VI

VIII-PROTECTION OF PERSONAL DATA:

In accordance with the law "Informatique et Libertés"of January 6, 1978, at any time, you have a right to access and rectify the personal data concerning you. Through us, you may need to receive proposals from other companies. If you wish to exercise your right to access and/or correct your personal data or to oppose their transmission, just to write us by mail addressed to:
DESIGN XP, 160, av. François de Maynard - 46400 ST CERE - France, specifying your name, surname, address.

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