Our guarantee "satisfied or refunded" A plancha

Our permanent goal is your satisfaction. This is why we guarantee you a refund of your order if ever our products do not bring you satisfaction.

You have 30 days to return them to us in case of dissatisfaction. We have full confidence in our products and their qualities is why we guarantee our planchas up to 5 years for the moving parts and 10 years for the cooking plates. However if you have any concern, our customer service is at your disposal to meet all your demands.

satisfied or refundedYour first purchase on our site is guaranteed.


If for some reason or another your satisfaction with the product you ordered is not complete, you can return it to us under the conditions specified below, within 30 days and we will refund you the full amount of the article.

   Utensils, accessories and materials must be returned in their original condition.

If you receive a defective or damaged item during transport, please refuse the entire order or to return to us, by following the instructions below and specifying the damage on the back of the delivery, this command. Upon receipt, our services will then conduct an audit and will determine sending of a new article in perfect condition or refund thereof.

To make a return:

Please fill out the back of the delivery included originally in your parcel, explaining the reason for the return.

Pack the item carefully and send it in standard mode to:


160, av François de Maynard

46400 saint Céré

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