Our guarantee "Satisfied or refunded"

Our permanent goal is your satisfaction. That's why we guarantee you a complete refund of your order, if ever our products do not bring you complete satisfaction.

You have 15 days to return them to us in case of dissatisfaction. We have full confidence in our products and in their qualities that's why we guarantee our planchas up to 5 years for mobile parties. However, if you have the slightest concern, our after-sales service is at your disposal to answer all your requests. Our "Factory Returns" solution for professional equipment, (Mainho, Josper, Lotus, Alfa Pizza, Berkel, ...) Free you with any waiting for transportation.

"Satisfied or refunded" Your first purchase guarantee on our site.

Conditions:

If for one reason or for another your satisfaction on the product you have ordered is not complete, you can return it to us under the conditions specified below, within 15 days, and we will refund the entire amount of the article.

Utensils, accessories and materials must be returned in their original condition.

If you receive a defective or damaged item during transport, please refuse the entire order or return us, following the instructions below and indicating the damage on the back of the delivery note, this command. Upon receipt, our services will then verify and determine the sending of a new article in perfect condition or the refund of it.

To return a return:

Thank you for filling the back of the delivery note originally included in your package, explaining the reason for this return.

Pack the article with care and send it in standard mode to: Plancha 160, AV François de Maynard 46400 - Saint Céré

To make a return factory:

Thank you for joining our sales department at (+33) 971 38 66 39