General conditions of sale

General conditions of use remote sales

Article 1 - General provisions


These Terms and Conditions apply to any use of the website www.Carrement-plancha.fr and remote selling services and planha, as well as any purchase "order", made on the website www.Carrement-plancha.fr "The site", directly by the customer on its terminal or through the Customer Relationship Center Carre-plancha "Customer Service", set "Remote Services".
These general conditions govern all the relationship between the "client", and the design company XP 160, AV. François de Maynard - 46400 Saint Céré (France), registered at R.C.S from Cahors under number 981 982 119, hereinafter referred to as "the seller".
By passing an online order, the customer acknowledges having the full legal capacity to engage, that is to say, to have the legal majority and not be under guardianship or curatol.
The seller may ask any customer to produce additional information to justify his ability to order as a professional client. Professional client means, any customer who acts for the purpose of his commercial, industrial, artisanal or liberal activity.
These general conditions of sale are applicable to the offer of goods made by the seller on the site. They are likely to be completed if necessary by special conditions of sale, which prevail over any other conditions, except for express and written preliminary derogation between the seller and the client. The seller reserves the right to modify and adapt the general conditions of sale to better define the rights and obligations of each party to the sales contract. The customer is invited to read the general conditions of sale in force on the day of order.
The general conditions of sale in force as well as the order form constitute the contract of sale of the product purchased on the site between the seller and the customer.
The seller reserves the right not to satisfy a customer order in case of non-compliance with the provisions of these general conditions of sale or exorbitant and / or abnormal demand.
The fact for the seller not to avail at a given moment of any provision of these general conditions of sale can in no way be considered as a waiver by the seller to the rights arising from the clause.
In addition, the cancellation of any of the provisions of these, for any reason whatsoever, does not result in the annulment of the other provisions of the general conditions of sale.


Article 2 - Customer Service


The seller provides the customer with a customer service allowing the customer to move from product order and / or respond to any product information request relating to the product (description, availability, delivery ...).
Customer service can be contacted:

  • by phone at 0820 692 052 (0.12 € / min)
  • by the site in the "Contact" section or the "Send Message" topic
  • by mail at the following address: Carment-Plancha - Customer Service, XP 160 Design, AV. François de Maynard - 46400 Saint Céré (France),
  • by e-mail at contact@carer-plancha.fr


ARTICLE 3 - Accessibility of online order / customer account


The online ordering service allows the customer to order the products of his choice, with online payment.

  • Accessibility

The site is accessible 24h / 24h, subject to possible internet connection or availability problems of the seller's independent telephone line.
Customer service is accessible during schedules on the site.
The seller makes every effort to ensure the availability of remote services carefully-plancha. However, taking into account the nature of the services offered (remote selling on the Internet or by telephone), the seller may be required to modify at any time or to temporarily interrupt all or part of the remote-plancha services for technical reasons or to optimize the services offered. Customer, without having to inform the customer beforehand. The seller's liability can not be engaged in any way because of the changes and interruptions made.

  • Customer account

When creating its "My Account" space on the site or via the customer service, a password is assigned to the client. During each new connection to the site for any new command, the customer enters his username and password to access his account and place an order. In case of loss or forgetting from his password, the customer can, by clicking on the link "Forgot your password?" Receive automatically by email a message allowing it to regenerate your password.
Each client is responsible for maintaining the confidentiality and securing information that allows its identification on the site or by the customer service. He is responsible for any operation that has been conducted since his account or with his password. Nevertheless, the customer will immediately inform the seller if he has reason to believe that his password is known or that his account is used by an unauthorized third party. In all cases the seller can not be held responsible for identity theft.
The customer is responsible for the accuracy of all the information provided on the site or by the customer service. It can access its information and modify them on its account by connecting to the "My Account" space on the site or by contacting the customer service.
Any use by the customer of remote services carntly-planha for fraudulent purpose or in connection with an illegal activity, or which would cause or may cause an interruption or alteration of the services, or a disorder or damage to anyone, is strictly prohibited.
The seller, reserves the right to refuse access to remote services and planha or suspend and / or close an account of a client, if he contravenes the applicable legal and regulatory provisions as well as the present general conditions of sale.

Article 4 - Intellectual Property


The content of remote services carntly-plancha, including information on products, images, photos, logos, brands ... on the site and / or on the catalog, are the property of the seller, his providers or his own product providers and are protected by the Intellectual Property, Author and Database Protection Law.
The client can not use, reproduce or extract the content without written express permission from the seller. The client can not use a tool for aspirating, extracting or collecting the data to use all or part of the remote-plancha services, without the previous written screen of the seller.

Article 5 - Products

  • Product offer

Product offers are valid when they are present on the site. The list of products on the site is likely to be modified at any time by the seller to better meet the needs of the client.
Product information may also appear on other media (editions, Flyers ...). In the event that this information would present differences with those present on the site, only the information on the site are authentic.

  • Promotional offer

The customer can benefit on the site, promotional offers.

  • Product identification

The photographs, illustrations and information present on the site are provided for informational purposes and are not contractual, in that they do not relate to a substantial element of the product.

  • Product compliance

The products present on the site comply with the legal and regulatory provisions applicable in France.
It is up to the customer, who is solely responsible, to verify the compliance of the product in case of export or use of the product outside France.

  • Product use

It is up to the customer to read the labeling of the product, technical sheets and any mention on the product or its packaging, before the use of the product.
The Customer becomes aware of and ensures the precautions for use and instructions for use for dangerous classified products, and takes note of the deadline for perishable products.


Article 6 - Order

Provision of the order

The client passes his order in accordance with the indications provided on the site.
The client places his order by ensuring that accurate and complete necessary information, particularly with regard to the delivery address of the products, and / or the billing address.
The seller can not be held responsible for any errors of seizures and consequences that may result. The seller reserves the right to make the customer bear the costs associated with the return or the representation of the product resulting from erroneous information because of the customer.
The validation of the order by the client firmly formalizes the sales contract concluded with the seller and implies his unreserved membership with these general conditions of sale. The seller addresses the customer a command confirmation resumes the terms of the command and a command number at the email address provided by the customer.
Any order made by the customer on the site or by the customer service has passed as soon as it validates by the customer. Validation is the online validation of the payment by credit card, the acceptance of the credit by the seller.
The seller reserves the right to cancel any order from a client in the event of a default by the customer of the sums due under one or his previous orders.


Article 7 - Availability of products - Upgrade


The seller informs the customer of the availability of the products during the passing of the order. The customer can contact the customer service to know the availability time of products that would be temporarily unavailable.
Exceptional unavailability being independent of the seller's will, he can not see his liability incurred.

Commercially, and exclusively on our site, a purchased product, not available immediately, can be subject to a quality or higher quality. You can opt for one or the other upgrade option.

Article 8 - Price


The selling prices of the products can be modified at any time by the seller on the site. Prices may be revised, in particular, depending on variations resulting from labor costs, raw materials prices and transportation costs.
Price prices (products with a cost price is likely to vary over a short period of time depending on the change in commodity costs that make up the products) are not included in the catalog.
The price applied to the products ordered corresponds to the price on the site at the time of the passage of the order.
These prices shown on the site are in euros (€) (tax) (all taxes included) or HT (excluding taxes) for professional customers. The VAT rate applied is the French rate of 20%. In case of modification of the amount of the French VAT rate, the adaptation of the TTC prices will be immediate, without prior information.
Carment-plancha can change the rates for its products at any time. However, the changes will not apply to orders once the sales contract is validly trained.
In addition to the price of the product, the Customer must pay on the one hand the delivery charges, different depending on the geographical area concerned, the volume and the weight of the order and on the other hand, other possible costs indicated during the summary of the order.
The total amount of the order is that indicated at the end of the order before validation and payment, and is included in the order confirmation. It includes the price HT and TTC of the products, to which is added the price of transport.


Article 9 - Payment - Billing


Any payment made before delivery is not considered as a deposit or a deposit.

  • Delivery in France

Several payment terms are possible: - at the time of the check-in by credit card - in several monthly payments after acceptance by PayPal 4x and signature of a contract between the client and PayPal 4x - by check - by bank transfer.
In the case of a payment by check, the preparation of the order will be triggered after receiving and receiving the check. The order will be canceled in case of receipt of this payment within 7 working days. The client guarantees to Carre-plancha that it has the necessary permissions to use the payment method, when validating the order form. Carrement-Plancha reserves the right to suspend any order management and any delivery in the event of a refusal of payment permit by credit card by the officially accredited organizations or in case of non-payment.
Carrement-Plancha reserves the right to refuse to make a delivery or honor an order from a customer who has not settled completely or partially a previous order or with which a payment dispute would be in the process.

  • Reserve clause

Carrement-plancha retains the property of the products sold until the effective payment of the entire prize in principal and accessories. Failure to pay, even partial, may result in the claim of products.

  • Secure payment

Bank card payments management is provided by a remote payment provider with certification to the DSS PCI transaction security standard that governs the profession of remote payment providers. When paying by credit card, customer's bank details are directly entered on the provider's payment server. The customer's contact information is then encrypted through the SSL protocol.
Billing
The electronic invoice is made available to the client for consultation in the "My Account" space.


Article 10 - Delivery of products


For any past order, the customer chooses to be delivered to the product to the address he has indicated to the seller.

  • Delivery

Delivery is made at the address mentioned by the client when taking control.
The precise unloading location will have to be clearly stated by the customer when ordering, and accessible through a carriageway, safe and safely. The seller reserves the right to refuse the delivery of the products in certain difficult access areas for carriers (mountains, islands ...). The client will be informed after the validation of his order. The customer supports, under his responsibility, the direction of the necessary maneuvers for access and circulation at the place of delivery. The seller declines any liability if any damage waited in the place of delivery due to difficult access or unappropriate ground.
The delivery of the products is deemed to be made during the delivery of products to the customer. When delivering the products to the place fixed during the order, the customer must sign a delivery or withdrawal that the carrier presents him.
In the event of the absence of the client when the products delivery, the seller will attempt to attach the customer to find a solution for delivery or withdrawal of the relay point product or the deposit of the carrier. The unloading of the products is the responsibility and under the responsibility of the customer in the presence of the carrier. In case of delay, damage or missing occurring during transport, it is up to the customer to make any necessary reservations on the delivery slip and to confirm the said reserves by registered letter with AR from the carrier within 3 days following the delivery of the products. The seller will not be held responsible for the consequences related to a delay or a suspension of delivery due to causes independent of his will.

The parcels travel to the risks and perils of the recipient, to which it is incumbent on its appeal from the carrier who is the sole manager of road damage. In any case, the recipient must check the status of the pallet or the package, the good condition of the goods and the number of parcels in the presence of the deliveryman. It will give you a discharge dated the carrier who ensures that the goods have been delivered to him in good condition even if this discharge requires that the parcel is open for verification. In the event of a transport dispute (deterioration or missing) The purchaser must indicate its reserves on the transport receipt and note damage by registered letter within 48 hours addressed to the carrier provider. (7 days in the case of international transport)

Indicate on the delivery slip Package Abime and refuse / date / sign / hour and day / with the reasons for the refusal. Failure to comply with this procedure voids entitlement to compensation.

For the application of VAT, are considered as export territories: - third countries to the European Union; - the territories of the other Member States mentioned in Article 256-0 of the CGI, which are excluded from the tax territory of the European Union. It is for Spain from Ceuta, Melilla and Canary Islands, as well as the Channel Islands; - The overseas departments (Guadeloupe, Martinique, Guyana, Reunion and Mayotte), Overseas communities, New Caledonia. In accordance with the provisions of Article 262 of the General Tax Code (CGI), the deliveries of goods shipped or transported outside the European Union are exempt from value-added tax (VAT)

  • Delivery error

In the event of a recipient error, or delivered products that do not match those ordered by the customer, the client will be able to contact the Customer Service to inform him of the shortcoming and formulating his claim if necessary within 3 days.

  • Shipping cost

Delivery charges will be determined according to the characteristics (nature, volume ...) of the products and delivery method. These fees are mentioned on the site at the time of the validation of the order. These fees are settled by the customer at the time of ordering the order. Excluding export delivery charges are free of value added tax

  • Delivery time

Indicative delivery times are mentioned on the site on each product sheet. The specified deadlines are in no way a guarantee.
The seller informs the customer of any predictable delivery delay by any means of communication. In any event, the products are delivered within a maximum of 90 days from the confirmation of the order. In case of exceeding more than 10 days of this maximum period, the customer may denounce the contract of sale
concluded with the seller by registered letter with reception notice. In this case, the seller reimburses the client of the amount of the products concerned at the latest within 14 days of receipt the registered letter.

  • Liability limit

The seller can not be held responsible for delays resulting from the fault or the fact of the client and in particular in the case of error or delay of the customer to provide the necessary information, or in case of force majeure as recognized by the case law of the French courts. In the event that the customer entrusts receipt of products to a third party, the product receives the products on behalf and on behalf of the client and is therefore responsible for this purpose. It must provide all the necessary care for products received as if it were personally recipient.


Article 11 - Return of goods

General terms and conditions

The customer has the possibility to make a return request from purchased products from the seller by contacting the customer service. Upon receipt of this request, the seller treats the request and communicates his agreement of return or refusal. The seller will contact the customer in order to agree on the modalities of return of the product.
In any event, the return of a product may be accepted under the following conditions:

  • the client ensures that the product is contained in the non-damaged and transport packaging.
  • the returned product must be intact, non-exempt, in perfect state of use.
  • the product must be returned in its entirety, that is to say with all its accessories, warranty coupons, manual, cover ..
  • a product sold by lot, can only be returned with all the products composing the lot, it being understood that a lot consists of a set of identical or different products sold under the same packaging and as a single selling unit

The return of dangerous products, electronic and electrical spare parts can not be accepted by the seller.
The customer chooses the means of transport that he wishes to restore the product (s) to the carment-plancha. Carment-Plancha does not provide any pre-paid transport voucher to the customer to restore the product (s), except for returns for non-compliance or delivery error.
This right of return under the conditions set out above is conventional and can not deprive the customer of his legal rights in particular with regard to the right of withdrawal defined below for consumer customers.

  • Back for non-compliance or delivery error

In the event of an error of delivery on the reference of the product ordered or proven apparent non-compliance, the customer may return the relevant product or the seller uses a carrier to resume the product at the place of delivery of the product.


Article 12 - Return of goods for withdrawal

The withdrawal period

In accordance with Article L 121-21 of the Consumer Code, the Consumer Customer has the possibility of changing opinions and to retract for a period of 14 days from the receipt of the ordered products. For multiple orders the withdrawal period course from receipt of the last product.
When this period expires a weekend, a holiday or unemployed, it is extended until the next business day.
The right of withdrawal does not apply for the goods made according to the specifications requested by the customer or clearly personalized (for example, custom-made furnishings).
In accordance with Articles L 121-16 and following of the Consumer Code, the professional client can not claim the right of withdrawal.

The terms of exercise of the right of withdrawal

In order to ensure a perfect returns management, the Customer Customer is invited to report the seller beforehand his wish to exercise his right of withdrawal by contacting the customer service by e-mail at contact@carrement-plancha.fr or registered letter with acknowledgment of receipt.

The conditions for the right of withdrawal

The consumer client must express accurate information for its identification and identification of the product concerned. The product must be returned within 14 days of sending its claim under the conditions indicated in Article 11 in the General Terms and Conditions.

The effect of the right of withdrawal

The customer will be refunded from the amount of the product ordered. For any return return paid by PayPal, Plancha reserves the right to accept reimbursement after deduction of transaction costs. The seller will proceed with the return of transport costs to return the order provided that the withdrawal relates to all the products being the subject of the orderIf the withdrawal, or cancellation of the order, comes after shipping the goods, return costs may be charged to the buyer.
The reimbursement will be made as soon as possible, after receipt and technical verification by the seller's services returned, and a maximum of 14 days following the date on which the seller is informed of the decision of the customer to retract. However, the refund may be deferred until the property recovery or until the customer has provided proof of the shipment of these goods.
The refund will be done by the same way used by the customer for the initial transaction.

Several types of products can not be returned or reimbursed, or exchanged:

All custom items: Our creations being custom orders, made according to specifications or clearly customized, the remote buyer does not have the possibility of retracting once the order is placed. All articles made by hand or indicated "on order" in the product sheet of our website. Indeed, these items have been made specifically for you and on your request when you order. The same is true for tailor-made confidences such as guest gifts or order confections such as trusaux baskets for example.

We inform customers that in accordance with the provisions of Articles L. 221-18 to L. 221-28 of the Consumer Code, the right of withdrawal can not be exercised for items with customized or customized customizations and / or according to customer specifications.


Article 13 - Reservation of ownership and risk transfer


The property of the delivered products is transferred to the client only after full payment of their price as an accessory and in principal. Failure to pay within the expected time may result in the immediate claim of products by the seller.
In the event of resale of the products by the customer to a third-party acquirer before the complete payment, he informs his client third-party acquirer of the existence of the present retention of title, and shall inform the seller in writing to allow him to exercise his right of claim to the third-party purchaser.
However, the risks of loss, theft or deterioration of the products will be transferred to the Customer as soon as the damage caused by the products as soon as they are made available.


Article 14 - Resolutory clause - late payment


In case of non-compliance with any of its obligations by the Customer, the sales contract will be resolved of 24 hours after notice by a simple letter remained without effect and the seller will be authorized to resume the products made available and to keep the sums paid, without prejudice to any other remedy. It will be the same in case of cancellation of the order decided unilaterally by the customer. In the event of a period of payment granted by derogation from the customer by the seller, any late payment from the agreed settlement date shall result in the right of the application of delay penalties equal to the interest rate applied by the European Central Bank to its most recent refinancing operation. Plus 10 percentage points, due the day following the date of payment on the invoice in the event that the sums due are settled after that date. The rate applicable during the first half of the year in question is the rate in effect on January 1 of that year. For the second half of the year concerned, the applicable rate is that in effect on July 1 of the same year. In addition, any professional in late payment situation is full debtor, with respect to the seller, a lump sum allowance for recovery fees of 40 euros. If the exposed recovery fees are greater than the amount of this lump sum, the seller may request additional compensation on justification.
The seller reserves the right to suspend or cancel any order and / or delivery, regardless of its nature and level of execution, in the event of non-payment of any amount that would be due by the client or in the event of a payment incident.


Article 15 - Guarantees and responsibility

Commercial warranty of products sold by our services, under one of the trademarks cited on the homepage
The commercial product guarantee corresponds to that accorded by the manufacturers of the products. This warranty is indicated if necessary on the article sheet or on the product data sheet. These guarantees are valid subject to an installation realized by a technician and a compliant and normal use of the products and compliance with the recommendations of the manufacturers, and except in cases of force majeure as recognized by the case law of the French courts. In any event, the liability of the seller will be limited to the amount of the article concerned on the order, the exclusion of the return costs of return and any other compensation of any kind and in particular the exclusion of the compensation of any immaterial injury that would be The consequence, direct or indirect, the defect of products.
For information on the commercial warranties applicable on a product, the customer is invited to contact the customer service.
In order to benefit from the commercial product warranty, the purchase invoice must be kept. The seller can not be held responsible for the manufacturer's refusal to apply his warranty for the legitimate reasons, exposed above.

Legal warranty of products

** A warranty extension may be given to the customer on certain products. In order to implement this warranty, the seller will himself proceed to the registration of customer information (contact details, product serial number ...) from the manufacturers of the products. In this context, the seller reserves the right to open the packaging of the packages concerned in order to retrieve the product information.
Legal warranty of products
Regardless of the possible commercial guarantees and after-sales services provided to the Customer, the seller remains held on the legal guarantee of compliance mentioned in Articles L. 211-4 to L. 211-13 of the Consumer Code for Consumer Customers, and that Faults of the thing sold under the conditions laid down in Articles 1641 to 1648 and 2232 of the Civil Code for any client.

  • article. L. 211-4 of the Consumer Code "The Seller is required to deliver a property consistent with the contract and responds with existing compliance defects when issuing. It also meets compliance defects resulting from the package, assembly instructions or installation when it was charged by the contract or was carried out under its responsibility. "
  • article. L. 211-5 of the Consumer Code "to comply with the contract, the property must:
  • Correspond to the description given by the seller and have the qualities that it presented to the buyer in the form of sample or model ;
  • Present the qualities that a buyer may legitimately wait in respect of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling ;
  • Being peculiar to the usual use of a similar property and, where appropriate: 2. or present the characteristics defined by the parties or to be specific to any special purpose sought by the buyer, brought to the attention of the seller and that the latter accepted. "
  • article. L. 211-12 of the Consumer Code "The action resulting from the lack of conformity shall be prescribed by two years from the issuance of the property. "
  • article. 1641 of the Civil Code "The Seller is required to the guarantee for the hidden defects of the sold thing that makes it unfit for the use to whom it is destined, or which diminish so much that the purchaser would not have acquired, or would not have given it a lower price, if he knew them. "
  • article. 1648 AL.1 of the Civil Code "The action resulting from the redirected vices shall be brought by the purchaser within two years from the discovery of the vice. "

In the case provided for by Article 1642-1, "the action must be introduced, barely for the foreclosure, within the year following the date on which the seller may be discharged from defects or apparent compliance defects. In the event of a lack of conformity or vice of the product, the customer will inform the seller of the defects in writing by contacting the customer service.
If the lack of conformity or vice is proven, the seller will proceed according to the law in force, the exchange, the reparation, or the reimbursement of the product. The return fee will be reimbursed to the customer, on proof, after return of the product.

Implementation of the guarantee
For the legal or commercial guarantee, any return of product must be made under the conditions of the article "return of goods". Any warranty should be attached if necessary to the returned product.


Article 16 - Waste electrical and electronic equipment


In view of the Decree No. 2005-829 of July 20, 2005 on the elimination of electrical and electronic equipment, in order to contribute to the preservation of the environment, each product concerned must be collected and processed at the end of life.
At the request of the client, the seller will indicate a place of deposit or a specialized waste treatment station or any places adapted to recover this waste.


Article 17 - Law and Attribution of Jurisdiction


Any order of products as well as the present general conditions of sale that are an integral part of them are subject to French law.
Any consumer customer may use, in case of dispute, a conventional mediation procedure or any other alternative mode of dispute settlement.


Article 18 - Personal information


The information and data provided to the seller by the customer or collected through the use of the site, are necessary for the good management of the customer's order, to the management of his commercial relationship with the seller, and contributes to the improvement of the quality of the products and services proposed.
The customer consents to the use of these data by the seller.
In accordance with the IT law and freedom of 6 January 1978, the customer has a right of access, rectification and opposition at no cost on personal data concerning him, he can exercise by contacting the customer service.
In addition, the seller will ensure the moderation of comments that could be left by customers on the site.


Article 19 - Cookies


Any visit of the customer on the site entails the automatic installation of cookies on the client browser.
A cookie is a reduced size data block stored on the internet internet. The cookies used on the site allow for the facilitation to facilitate the client's navigation. These cookies do not contain confidential customer information.
The user can oppose the installation of cookies by configuring the appropriate option in the settings of his navigation software.
Setting cookies / tracers
What is a cookie / tracer ?
A cookie / plotter is information deposited on your computer, mobile or tablet by the site server you visit. It contains several data:

  • the name of the server that has deposited it
  • a unique number identifier
  • Possibly an expiration date ...

When you visit the site www.Carrement-plancha.fr we may have to install, subject to your choice, various cookies and especially social sharing cookies and statistics.
Which cookies / plotters do we use ?
Cookies indispensable for the use of the site
The "cookies essential for the use of the site" are essential for the use of the duties and services of the site. If you block these cookies, we can not guarantee access to the services offered by the site or be sure to know how the site will behave during your visit: these cookies allow you to:

  • Save products added to cart
  • Save the information used for navigation
  • Memorize identifiers
  • Secure online payment

Analytical cookies
"Analytical cookies" collect information about how the site is used. All the information collected by these cookies are aggregated and are therefore anonymous: these cookies allow you to:

  • Provide statistics on how the site is used (number of visitors, page views, time spent ...)
  • Help us improve the site by offering more relevant content, adapted services
  • Test the design and proper functioning of the site

Targeting cookies
The "targeting cookies" are intended to improve your experience: these cookies allow you to:

  • Help us measure the effectiveness of advertising and marketing campaigns
  • Help us optimize your user experience

Social sharing tracer
"Social sharing traces" allow you to share content from the site with other people on social networks. Social networking tracers can then be deposited in your browser by these social networks. We invite you to consult the privacy policies specific to each of these social networking sites.

How to disable cookies ?

If you use the Internet Explorer browser
Go to the "Tools" tab of the browser and select "Internet Options". On the "General" tab, under "Navigation History", click "Settings". Click on the "Show Files" button. Click on the "Name" column header to sort all files in alphabetical order, and then browse the list until you see files starting with the "cookie" prefix. (All cookies have this prefix and usually contain the name of the website that created the cookie). Select the cookies or cookies including the Name of the Outiz.com website and delete them. Close the window that contains the list of files, and then click "OK" to return to Internet Explorer. For Internet Explorer ™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
If you use the Firefox browser
Go to the "Tools" tab of the browser and select the "Options" menu in the window that appears, choose "Privacy" and click "View Cookies" Locate the files that contain the name Carrement-plancha.fr. Select them and delete them. For Firefox ™: http://support.mozilla.org/fr/kb/Activer and disable cookies
If you use the Safari browser
In your browser, choose the "Edit" menu and "Preferences". Click on "Security". Click on "Show Cookies". Select the cookies that contain the Name Outiz.com and click "Clear" or "Clear All". After deleting cookies, click on "Completed". For Safari ™: http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html
If you use the Google Chrome browser
Click the Tools menu icon. Select "Options". Click the "Advanced Options" tab and access the "Privacy" section. Click on the "Show Cookies" button. Locate the files that contain the name Carrement-plancha.fr. Select them and delete them. Click on "Close" to return to your browser for Chrome ™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
If you use the OPERA browser
Go to "Settings" and then "Preferences" Click the "Advanced" tab in the "Cookies" box, check the "Never Accept Cookie" box for Opera ™: http://help.opera.com/Windows/10.20/fr/cookies.html
More information on cookies
Visit the CNIL website: http://www.cnil.fr/vos-droits/vos-traces/les-cookies/


Article 20 - Use and moderation of opinions on Carment-plancha.com

Presentation

The customer, by giving his opinion on a product on Carrement-plancha.fr, fully accepts and without reserve the present Charter of Use, and undertakes, during the dissemination of each of his opinions, to respect it.
The customer is committed before all things to respect the general conditions of sale (including general provisions, accessibility, intellectual property, responsibility and conservation of personal information and cookies).
Access to the opinions
Access to the dissemination of opinion on a product is limited to customers who have purchased at least once the product. Carrection users-plancha.fr not bought the product can not post a product opinion. To disseminate his opinion, the customer must also be connected with his customer account.
Number of opinions
A client may post as much notice as he wishes, on the other hand, it is limited to the dissemination of a single product notice, including during the period of moderation and if his opinion is invalidated to priori or posteriori (see paragraph moderation).
Modification and deletion of opinions
The customer posted a notice can not modify or delete his opinion with himself. The user can make a particular request to modify or delete to SCART-PLANCHHA by sending an email to contact @carrement-plancha.com

Moderation of opinions

The product reviews is moderate a priori for the purpose of peaceful and rich use of product pages. The customer's opinion appears on the space of the Notices once the notice controlled and validated by the moderator. The moderation can last up to 72 hours (working days).
By posting a notice, you acknowledge the possibility for the moderator to control the opinions and delete any notice, a priori or posteriori. In particular, the moderator may delete discretion to any notice contrary to what is prescribed in the "content" paragraphs and "rights and duties of users", or that the moderator would judge non-compliant with the spirit of exchange and conviviality that characterizes Carrement-plancha.com. The moderator reserves the right to justify by mail to the customer the refusal or the validation of his opinion.
In case of notice requiring customer follow-up (delivery, billing, return order, etc.), the moderator undertakes to transfer the notice to the Customer Service of Carment-Plancha. The follow-up of the application is then governed by the commitments of the general conditions of sale available on https://www.carrement-plancha.com/gb/content/17-terms-of-sales
Review Content
By posting a product review on Carrement-plancha.com, You are committed to giving your opinion on the product and the product only. Any notice concerning the delivery, the price, the packaging and any other aspect of the offer is likely to be refused a priori.
The product review includes in particular, but not exclusively:
• The quality of the product attributes
• The sensation and comfort of using the product
• A supplement to the product description that could help other buyers to learn before placing their order.
Rights and duties of customers posting a notice
By posting a product review on Carrement-plancha.com, In particular, you agree that the content of your contributions respects the laws and regulations in force, is not contrary to public order or good morals, and does not affect the rights of persons. As such, you are forbidden to post any opinions including the content:
• would be contrary or likely to be contrary to public order, morality or laws and regulations in force. As such, are prohibited in particular, without this list being limiting:
o Violent, denigrating, defamatory, abusive, illicit, obscene, pornographic, pedophile contributions ;
o political contributions or encouraging violence, suicide, revisionism, anti-Semitism ;
o contributions to the apology of war crimes or crimes against humanity ;
o contributions calling for murder or encouraging the Commission of a crime ;
o contributions encouraging discrimination or hatred.
• would be insulting, coarse, vulgar, or likely to hit the sensitivity of minor people
• would correspond to the exercise of a commercial activity. As such are prohibited, without this list being limiting:
o contributions containing a hyperlink referring to a commercial site; Contributions with the nature of advertisements.
• Reached or may undermine the rights of third parties and personality rights. As such, are prohibited without this list being limiting:
o Contributions reproducing without authorization a work or contribution protected by intellectual property rights (trademarks, copyrights and neighboring rights)
o contributions undermining the right to image, the right to respect for privacy ;
o Contributions undermining the protection of a third party's personal data.
• Reach or may be able to affect the image or reputation of a brand or natural or legal person
Similarly, by posting an opinion on a product, you agree to respect the following rules:
• Your contributions must respect the courtesy necessary for the neutral reading of the notice
• Your contributions must use correct and understandable language
• Your contributions should not have a repetitive character
Reporting a review
Each user may at any time, if the notice of another client infringes his rights, report it to Carre-Plancha by writing to contact @carrement-plancha.com.
Referencing of the opinions
Customers broadcasting a notice are aware that the review area is a public discussion area. As such, the opinions can be consulted by all other users of the site Carrement-plancha.fr. Similarly, customers are fully informed that published notices can be referenced on a search engine, and therefore likely to be consulted by an outside public at the site Carrement-plancha.fr.
Copyright on the opinions
Any customer must respect the intellectual property rights of the authors. In particular, it must be careful not to reproduce and / or disseminate on other pages the opinions published on Carrequent-Placcha by other customers, without the prior consent of the latter. Each customer authorizes carefully-planha to reproduce, publish and disseminate, in whole or in part, on any support and for any use, the opinions he has forgotten on Carrement-Plancha. This authorization is valid for the world and for the duration of copyright. The client guarantees to Carre-plancha that he holds all the necessary rights to authorize the reproduction, publication and dissemination of the opinions it puts online. As such, the user guarantees carefully-planha against any recourse or claim that third parties could exercise vis-à-vis his opinions.
Evolution of opinions
The modalities of access, use and moderation of opinions are likely to evolve, which does not prevent the application of this Charter. It is up to customers to read this Charter regularly.


Article 21 - Use and moderation of the official Facebook page @alaplanchafr


Presentation

The user, by participating in the "@alaplanchafr" page, fully accepts and without any reserve the present charter of use, and undertakes, during each of his visits on this page, to respect it.
Access
Access to the "@alaplanchafr" page is free. To access it, the user must have enrolled in advance on the social network website "Facebook", in accordance with the conditions defined by Facebook. It is recalled that the Facebook page "@alaplanchafr" is subject to the operating conditions of the Facebook website.
Deletion of contributions and unsubscription
As a user, you can delete your own contributions at any time, depending on the Facebook website features. At any time, the user can unsubscribe from the "@alaplanchafr" page by clicking on the "I do not like" button on the Facebook page in question.
Rights and homework of users
By becoming user of the "@alaplanchafr" page, including the content of your contributions respecting the laws and regulations in force, is not contrary to public order or good morals, and does not affect the rights of persons. As such, you are forbidden to publish on the "wall" of the "@alaplanchafr" page of contributions whose content:
• would be contrary or likely to be contrary to public order, morals or laws and regulations in force. As such, are prohibited in particular, without this list being limiting:
o Violent, denigrating, defamatory, abusive, illicit, obscene, pornographic, pedophile contributions ;
o political contributions or encouraging violence, suicide, revisionism, anti-Semitism ;
o contributions to the apology of war crimes or crimes against humanity ;
o contributions calling for murder or encouraging the Commission of a crime ;
o contributions encouraging discrimination or hatred.
• would be insulting, coarse, vulgar, or likely to hit the sensitivity of minor people
• would correspond to the exercise of a commercial activity. As such are prohibited, without this list being limiting:
o contributions containing a hyperlink referring to a commercial site ;
o Contributions with the nature of advertisements.
• Reached or may undermine the rights of third parties and personality rights. As such, are prohibited without this list being limiting:
o Contributions reproducing without authorization a work or contribution protected by intellectual property rights (trademarks, copyrights and neighboring rights) ;
o contributions undermining the right to image, the right to respect for privacy ;
o Contributions undermining the protection of a third party's personal data.
• Reach or may be able to affect the image or reputation of a brand or natural or legal person
Similarly, by becoming user of the "@alaplanchafr" page, you agree to respect the following rules:
• Your contributions must respect the courtesy necessary for the smooth running of the debates
• Your contributions must use correct and understandable language
• Your contributions should not have a repetitive character
Moderation
The discussion area consisting of the "wall" of the "@alaplanchafr" page is moderate a posterior for the purpose of a peaceful use of this page and to allow constructive exchanges between the users of this page.
By becoming user of the "@alaplanchafr" page, you acknowledge the possibility for the moderator of this page to control the contributions and delete any contribution at any time.


Article 22 - Applicable law


These general conditions are subject to the application of French law.


Article 23 - Mediation


In application of Article L133-4 of the Consumer Code, the Customer has the opportunity to use a conventional mediation procedure in the event of dispute or any other alternative mode of dispute settlement.
In case of dispute, the customer will have to prioritize the Customer-Plancha Customer Service available by phone at 0820 692 052 (0.12 € / min) from Monday to Friday from 10h to 17h or by email at the address contact @carrement-plancha.com
In the case where the diligences undertaken to achieve an amicable resolution of the dispute did not succeed, the customer may he or he wishes to grab a mediator of the association of European mediators through the Internet platform https://www.mediateurfevad.fr/ or by post mail in Fevad, 60 rue La Boétie, 75008 Paris.