Shipments are from Monday to Friday (except holidays). Delivery times correspond to the sending of your order into working days, and therefore do not take into account weekends and holidays.
A confirmation by e-mail and SMS announces the departure as well as making an appointment for the delivery of your order. The parcel tracking number is mentioned on each message.
Info Deliveries
| Transport | Delais (average) | HELP | Parcel tracking |
| Colissimo® Point Relay | 48 hours | >>> | >>> |
| Colissimo® Home | 48 hours | ||
| Colissimo® International | 3 to 4 days | >>> | |
| Colissimo overseas | 4 days | >>> | |
| Geodis Eurofirst | 3 days | >>> | >>> |
| GEODIS MESSAGING PLUS | Delivery date programmed in France | >>> | >>> |
| Geodis Interexpress | 24-48h possible delivery on Saturday | >>> | >>> |
| Geodis Pack 30 | Delivery date programmed in France | ||
| Geodis Eurofirstis Switzerland | 4 to 6 days (excluding customs delay) | >>> | >>> |
| KN Eurolink overseas | >>> | ||
| SIFA TRANSIT | 14 days | >>> | |
| Heppner offer star | Delivery with appointment notice | >>> | |
| IE EXPRESS® FEDEX | 2 to 4 days | >>> | |
| Withdrawal to our warehouses | Parcels to withdraw at our warehouses (46) |
IMPORTANT
The customer is required to carefully check the package (s) and check the contents in the presence of the deliveryman before signing the delivery slip.
If the delivered products have suffered damage and are damaged (breakage, shock, deformation, tear ....) The customer must refuse the package (s) by writing the reason for the refusal on the delivery slip. The customer will be delivered again for free. No repair or replacement of product can not be implemented by Plancha if the client finds a defect on the product (s) delivered by unpacking the product (s) after the departure of the driver / deliveryman and simply enrolled in the type "subject to unpacking" on the delivery slip.
The verification of your product's condition is considered made as soon as the delivery note has been signed. We recommend that you do not trust the outside of the package, it does not prejudge the state of the product.
In case of non-compliance with the above indications, no claims will be admissible. . (Article L.133-3 of the Commercial Code).
- a) Delivery times have been communicated to us by the delivery companies. These deadlines are only estimates. To the plancha can not be held responsible for any delays.
- (b) the delivery of parcels is against signature (except for "ordinary post"). Thank you for providing us with a delivery address where a person will be present.
- c) If the ordered merchandise was to be returned to the plancha due to incorrect or incomplete address, the delivery charges will not be refunded.
- (d) In some cases, we reserve the right to use a delivery company different from the one chosen by the customer.
- e) No delivery will be made on Saturdays, Sundays and public holidays.
Incoterms that can be used for transport types
Exw or ex-Works (at the factory)
The goods are available at the seller's premises at a fixed date. The buyer organizes and pays transportation. It also supports the risks to the final destination of the goods. Formalities and export and import fees, as well as duties and taxes related to these two operations are also the responsibility of the buyer.
- FCA or Free Carrier (Franco Carrier)
The seller gives the goods to the designated carrier and paid by the buyer. The transfer of risk is materialized during this operation. Formalities and export fees, as well as related duties and taxes are the responsibility of the seller. The buyer endorses the transport to these places of activity, performs the formalities to the import and pays the rights and taxes related.