General conditions of use Distance selling


Update February 25, 2020


Article 1 - PROVISIONS NS GENERAL


These general conditions apply to all use of the website www.Carrement-plancha.fr and the CARREMENT-PLA NC HA distance selling services, as well as to any “Order” purchase made on the website www. Carrement-plancha.fr “the Site”, directly by the customer on his terminal or through the CARREMENT-PLA NC HA Customer Relations Center “the Customer Service”, together referred to as “CARREMENT-PLA NC HA remote services”.
These general conditions govern all relations between the “Customer” and the company DESIGN XP 160, av. François de Maynard - 46400 Saint Céré (France), registered with the RCS of CAHORS under number 441 231 560, hereinafter referred to as "the Seller".
By placing an Order online, the Customer acknowledges having full legal capacity to engage, that is to say having the legal majority and not being under guardianship or guardianship.
The Seller may ask any Customer to produce additional information in order to justify his ability to order as a Professional Customer. Professional Client is understood to mean any client who acts for purposes that fall within the scope of his commercial, industrial, craft or liberal activity.
These general conditions of sale are applicable to the offer of goods made by the Seller on the Site. They are likely to be supplemented if necessary by special conditions of sale, which prevail over all other conditions, except prior express and written exemption between the Seller and the Customer. The Seller reserves the right to modify and adapt the general conditions of sale in order to best define the rights and obligations of each of the parties to the sales contract. The Customer is invited to read the general conditions of sale in force on the day of his Order.
The general conditions of sale in force as well as the order form constitute the sales contract for the product purchased on the Site between the Seller and the Customer.
The Seller reserves the right not to fulfill an Order from the Customer in the event of non-compliance by the latter with the provisions of these general conditions of sale or of exorbitant and / or abnormal demand.
The fact that the Seller does not take advantage at a given time of any provision of these general conditions of sale can in no case be considered as a waiver by the Seller of the rights arising from said clause.
In addition, the cancellation of any of the provisions hereof, for any reason whatsoever, does not result in the cancellation of the other provisions of the general conditions of sale.


Article 2 - CUSTOMER SERVICE


The Seller provides the Customer with a Customer Service allowing the Customer to place Orders for products and / or to respond to any Customer's request for information relating to the product (description, availability, delivery, etc.).
Customer Service can be contacted:

  • by phone on 0820 692 052 (0.12 € / min)
  • by the Site in the "contact" section or the "send a message" section
  • by post to the following address: CARREMENT-PLA NC HA - Customer Service, DESIGN XP 160, av. François de Maynard - 46400 Saint Céré (France),
  • by e-mail at contact@carrement-plancha.fr


Article 3 - ACCESSIBILITY OF THE ONLINE ORDERING SERVICE / CUSTOMER ACCOUNT


The Online Product Ordering service allows the Customer to order the products of his choice, with online payment.

  • Accessibility

The Site is accessible 24 hours a day, subject to possible problems of internet connection or availability of the telephone line independent of the Seller.
Customer Service is accessible during the hours indicated on the Site.
The Seller makes every effort to ensure the availability of the CARREMENT-PLA NC HA Remote Services. However, given the nature of the services offered (distance selling on the internet or by telephone), the Seller may be required to modify at any time or to temporarily interrupt all or part of the CARREMENT-PLA NC HA Remote Services for technical reasons or in order to optimize the services offered to the Customer, without having to inform the Customer in advance. The responsibility of the Seller can in no case be engaged because of the modifications and interruptions made.

  • Client Account

When creating their "My Account" space on the Site or via Customer Service, a password is assigned to the Customer. During each new connection to the Site for any new Order, the Customer enters his username and password in order to access his account and place an Order. In case of loss or forgetting of his password, the Customer can, by clicking on the link “Forgotten password?” automatically receive a message by email allowing them to regenerate their password.
Each Customer is responsible for maintaining the confidentiality and securing of the information that allows their identification on the Site or by Customer Service. He is thus responsible for any operation that may have been carried out from his account or with his password. However, the Customer will immediately inform the Seller if he has reason to believe that his password is known or that his account is being used by an unauthorized third party. In all cases, the Seller can in no way be held responsible for identity theft.
The Customer is responsible for the accuracy of all information communicated on the Site or by Customer Service. He can access his information and modify it on his account by logging into the "My account" area on the Site or by contacting Customer Service.
Any use by the Customer of the CARREMENT-PLA NC HA Remote Services for a fraudulent purpose or in connection with an illegal activity, or which would cause or would be likely to cause an interruption or an alteration of the services, or a disorder or damage to anyone, is strictly prohibited.
The Seller reserves the right to refuse access to CARREMENT-PLA NC HA Remote Services or to suspend and / or close a Client's account, if the latter contravenes the applicable legal and regulatory provisions as well as the these general conditions of sale.

Article 4 - INTELLECTUAL PROPERTY


The content of CARREMENT-PLA NC HA Remote Services, and in particular information relating to products, images, photos, logos, brands, etc. appearing on the Site and / or in the Catalog, are the property of the Seller, its service providers or its own product suppliers and are protected by intellectual property, copyright and database protection law.
The Customer may not use, reproduce or extract said content without the express written permission of the Seller. In particular, the Customer may not use any tool making it possible to extract, extract or collect data in order to use all or part of the CARREMENT-PLA NC HA Remote Services, without the prior express written consent of the Seller.

Article 5 - PRODUCTS

  • Product offer

Product offers are valid as soon as they are present on the Site. The list of products on the Site may be modified at any time by the Seller to better meet the needs of the Customer.
Information relating to products may also appear on other media (publications, flyers, etc.). In the event that this information differs from that present on the Site, only the information appearing on the Site is valid.

  • Promotional offer

The Customer can benefit from promotional offers on the Site.

  • Product identification

The photographs, illustrations and information on the Site are provided for informational purposes and are not contractual, in that they do not relate to a substantial element of the product.

  • Product conformity

The products on the Site comply with the legal and regulatory provisions applicable in France.
It is up to the Customer, who is solely responsible, to check the conformity of the product in the event of export or use of the product outside France.

  • Use of products

It is the Customer's responsibility to take cognizance of the product labeling, technical data sheets and any information on the product or its packaging, before using the product.
The Customer is aware of and takes care to apply the precautions for use and instructions for use for products classified as dangerous, and takes note of the expiry date for perishable products.


Article 6 - ORDER

Placing the Order

The Customer places his Order in accordance with the information provided on the Site.
The Customer places his Order, making sure to fill in the necessary exact and complete information, in particular as regards the delivery address of the products, and / or the billing address.
The Seller cannot be held responsible for any data entry errors and the consequences that may result therefrom. The Seller reserves the right to make the Customer bear the costs associated with the reshipment or representation of the product resulting from incorrect information by the Customer.
The validation of the Order by the Customer firmly and definitively formalizes the sales contract concluded with the Seller and implies his unreserved acceptance of these general conditions of sale. The Seller sends the Customer an Order confirmation containing the terms of the Order and an Order number to the email address provided by the Customer.
Any Order made by the Customer on the Site or by Customer Service is placed upon validation by the Customer. By validation is meant either the online validation of the payment by bank card, or the acceptance of the credit by the Seller.
The Seller reserves the right to cancel any Order from a Customer in the event of non-payment by the Customer of sums due under one or more previous Orders.


Article 7 - AVAILABILITY OF PRODUCTS


The Seller informs the Customer of the availability of the products when placing the Order.
The Customer may contact Customer Service to find out the time limit for the availability of products that are temporarily unavailable.
As exceptional unavailability is beyond the Seller's control, the latter cannot be held liable for this fact.


Article 8 - PRICE


The selling prices of the products can be modified at any time by the Seller on the Site. Prices may be revised in particular according to variations resulting from labor costs, the price of raw materials and transport costs.
The prices of short-term products (products whose cost price is likely to vary over a short period of time depending on the evolution of the costs of the raw materials that make up the products) do not appear in the Catalog.
The price applied to the products ordered corresponds to the price appearing on the Site when the Order is placed.
These prices indicated on the Site are in euros (€) including tax (including all taxes) or excluding taxes (excluding taxes) for professional customers. The VAT rate applied is the French rate, of 20 %. In the event of a change in the amount of the French VAT rate, the price adjustment including VAT will be immediate, without prior information.
CARREMENT-PLA NC HA may modify the prices of its Products at any time. However, the changes will not apply to orders once the sales contract has been validly formed.
In addition to the price of the Product, the Customer will have to pay on the one hand the delivery costs, which differ according to the geographical area concerned, the volume and the weight of the order and on the other hand, other possible costs indicated in the summary. of the order.
The total amount of the Order is that indicated at the end of the Order before validation and payment, and is included in the Order confirmation. It includes the price excluding VAT and VAT of the products, to which is added the price of transport.


Article 9 - PAYMENT - INVOICING


Any payment made before delivery is not considered as a deposit or an arrhe.

  • Delivery in France

Several payment methods are possible: - When ordering by credit card - In several monthly installments after acceptance by PAYPAL 4X and signature of a contract between the Customer and PAYPAL 4X - By check - By bank transfer.
In the case of payment by check, the preparation of the order will be triggered after receipt and cashing of the check. The order will be canceled if this payment is not received within 7 working days. The Customer guarantees to CARREMENT-PLA NC HA that it has the necessary authorizations to use the payment method, when validating the order form. CARREMENT-PLA NC HA reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by credit card from officially accredited bodies or in the event of non-payment.
CARREMENT-PLA NC HA reserves the right to refuse to make a delivery or to honor an order from a Customer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. 'administration.

  • Title retention clause

CARREMENT-PLA NC HA retains ownership of the Products sold until full payment of the full price in principal and accessories. Failure to pay, even partial, may result in a claim for the Products.

  • Secure payment

The management of payments by bank card is ensured by a remote payment service provider which has certification to the PC I DSS transaction security standard which governs the profession of remote payment service providers. When paying by credit card, the Customer's bank details are entered directly on the provider's payment server. The Customer's contact details are then encrypted using SSL protocol.
Billing
The electronic invoice is made available to the Customer for consultation in the "My Account" area.


Article 10 - DELIVERY OF PRODUCTS


For any Order placed, the Customer chooses to have the products delivered to the address that he has indicated to the Seller.

  • Delivery

Delivery is made to the address mentioned by the Customer when ordering.
The precise place of unloading must be clearly specified by the Customer when ordering, and be accessible by a road suitable for vehicles, without danger and without risk. The Seller reserves the right to refuse delivery of products in certain areas difficult to access for carriers (mountains, islands, etc.). The Customer will be informed of this after the validation of his Order. The Customer is responsible, under his responsibility, for the management of the maneuvers necessary for access and circulation at the place of delivery. The Seller declines all responsibility if any damage occurs at the place of delivery due to difficult access or unsuitable terrain.
The delivery of the products is deemed to have been made when the products are handed over to the Customer. When the products are delivered to the place fixed during the Order, the Customer must sign a delivery or collection slip presented by the carrier.
If the Customer is absent during the delivery of the products, the Seller will attempt to reach the Customer in order to find a solution for the delivery or collection of the product at a relay point or at the carrier's depot. In the event of failure, the product will be returned to the Seller, and the amount of the Order will be refunded to the Customer. The Customer may place a new Order. The unloading of the products is the responsibility and the responsibility of the Customer in the presence of the carrier. In the event of delay, damage or missing items occurring during transport, it is the Customer's responsibility to make all necessary reservations on the delivery slip and to confirm the said reservations by registered letter with return receipt to the carrier within 3 days. follow the delivery of the products. The Seller will in no case be held responsible for the consequences of a delay or suspension of delivery due to causes beyond its control.

During an international transaction, between the client and CARREMENT PLA NC HA, Incoterm® EXW covers all terms, costs and risks associated with transport. It specifies their respective responsibilities and obligations for the delivery of goods and the seller's documentary obligations. Thus the Incoterms®, although optional, are standardized and recognized clauses, which make it possible to avoid disputes by clearly distributing between the buyer and the seller: obligations, risks, costs

  • Delivery error

In the event of recipient error, or of products delivered that do not correspond to those ordered by the Customer, the latter will have the possibility of contacting Customer Service in order to inform them of the observed failure and to formulate their complaint, if applicable, under within 3 days.

  • Shipping cost

Delivery costs will be determined according to the characteristics (nature, volume, etc.) of the products and the delivery method. These costs are mentioned on the Site at the time of validation of the Order. These costs are paid by the Customer at the time of placing the Order. Delivery costs for export outside the EU

  • Delivery time

Indicative delivery times are mentioned on the Site on each product sheet. The times indicated do not in any way constitute a guarantee.
The Seller informs the Customer of any foreseeable delay in delivery by any means of communication. In any case, the products are delivered within a maximum period of 90 days from the confirmation of the order. In the event that this maximum period is exceeded by more than 10 days, the Customer may terminate the sales contract.
concluded with the Seller by registered letter with acknowledgment of receipt. In this case, the Seller reimburses the Customer for the amount of the products concerned at the latest within 14 days of receipt of the registered letter.

  • Limitation of Liability

The Seller cannot be held responsible for delays resulting from the fault or the fault of the Customer and in particular in the event of error or delay of the Customer in providing the necessary information, or in the event of force majeure as recognized by the case law of French courts. In the event that the Customer entrusts the reception of the products to a third party, the latter receives the products in the name and on behalf of the Customer and is therefore responsible as such. He must provide all the necessary care for the products received as if he were personally the recipient.


Article 11 - RETURN OF GOODS

General methods of return

The Customer has the option of making a request for the return of products purchased from the Seller by contacting Customer Service. Upon receipt of this request, the Seller processes the request and communicates its return agreement or refusal. The Seller will contact the Customer to agree on the terms of return of the product.
In any case, the return of a product can be accepted under the following conditions:

  • the Customer ensures that the product is contained in packaging suitable for transport
  • the returned product must be intact, not expired, in perfect condition of use and in its original, undamaged packaging
  • the product must be returned in its entirety, that is to say with all of its accessories, warranty coupons, manual, cover ...
  • a product sold in batches can only be returned with all the products making up the batch, it being understood that a batch consists of a set of identical or different products sold in the same packaging and as a single unit of sale

The return of dangerous products cannot be accepted by the Seller.
The customer chooses the means of transport he wishes to return the product (s) to CARREMENT-PLA NC HA. CARREMENT-PLA NC HA does not provide any prepaid transport voucher to the customer to return the product (s), except for returns for non-compliance or delivery error.
This right of return under the conditions set out above is conventional and cannot deprive the Customer of his legal rights, particularly with regard to the right of withdrawal defined below for Consumer Customers.

  • Return for non-compliance or delivery error

In the event of a delivery error on the reference of the product ordered or of a proven apparent non-conformity, the Customer may return the product concerned or the Seller uses a carrier to take back the product at the place of delivery of the product.


Article 12 - RETURN OF GOODS FOR WITHDRAWAL

The withdrawal period

Pursuant to article L 121-21 of the Consumer Code, the consumer Customer has the possibility to change his mind and to retract during a period of 14 days from receipt of the products ordered. For multiple orders, the withdrawal period runs from receipt of the last product.
When this period expires on a weekend, a public holiday or non-working day, it is extended until the next working day.
The right of withdrawal does not apply for goods made to the specifications requested by the Customer or clearly personalized (for example, custom furniture).
Pursuant to Articles L 121-16 et seq. Of the Consumer Code, the Professional Client cannot claim the right of withdrawal.
The procedures for exercising the right of withdrawal
In order to ensure perfect management of product returns, the consumer Customer is invited to notify the Seller in advance of his wish to exercise his right of withdrawal by contacting Customer Service by e-mail at contact@carrement-plancha.fr or by letter. registered with acknowledgment of receipt.

The conditions for the right of withdrawal

The consumer Customer must in any event indicate the precise information allowing his identification and the identification of the product concerned. The product must be returned within 14 days of sending the complaint, under the conditions indicated in article 11 in the general return conditions.

The effect of the right of withdrawal

The Customer will be reimbursed for the amount of the product ordered. The Seller will reimburse the outward transport costs of the Order, provided that the withdrawal concerns all the products covered by the Order.
The refund will be made as soon as possible, after receipt and technical verification by the Seller's services of the returned products, and a maximum of 14 days following the date on which the Seller is informed of the Customer's decision to withdraw. However, reimbursement may be deferred until recovery of the goods or until the Customer has provided proof of shipment of these goods.
The refund will be made by the same means used by the Customer for the initial transaction.


Article 13 - PROPERTY RESERVE AND TRA NS FERT RISK


Ownership of the delivered products is transferred to the Customer only after full payment of their price as an accessory and as a principal. Failure to pay within the time limit may result in the immediate claim of the products by the Seller.
In the event of resale of the products by the Customer to a third party purchaser before full payment, the latter informs his third party purchaser customer of the existence of this retention of title clause, and will inform the Vendor thereof in writing in order to allow the latter to exercise his right of claim against the third party purchaser.
However, the risks of loss, theft or deterioration of the products will be transferred to the Customer as soon as they are made available, as well as the damage caused by the products as soon as they are made available.


Article 14 - CANCELLATION CLAUSE - LATE PAYMENT


In the event of non-compliance with any of its obligations by the Customer, the sales contract will be automatically terminated 24 hours after formal notice by a simple letter of no effect and the Seller will be authorized to take back the products. made available and to keep the sums paid, without prejudice to any other recourse. The same will apply in the event of cancellation of the Order unilaterally decided by the Customer. In the event of a payment deadline granted by exemption to the Customer by the Seller, any late payment compared to the agreed settlement date will automatically result in the application of late payment penalties equal to the interest rate applied by the European Central Bank. its most recent refinancing operation increased by 10 percentage points, payable the day following the settlement date appearing on the invoice in the event that the amounts due are paid after that date. The rate applicable during the first semester of the year in question is the rate in force on January 1 of that same year. For the second semester of the year concerned, the applicable rate is that in force on July 1 of the same year. In addition, any professional in a situation of late payment is automatically liable to the Seller for a lump sum indemnity for recovery costs of 40 euros. If the recovery costs incurred are greater than the amount of this lump sum compensation, the Seller may request additional compensation, upon justification.
The Seller reserves the right to suspend or cancel any order and / or delivery, regardless of its nature and level of execution, in the event of non-payment of any sum due by the Customer or in the event of 'payment incident.


Article 15 - GUARANTEES AND RESPO NS ABILITY

Commercial guarantee of the products sold by our services, under one of the brands mentioned on the home page.
The commercial guarantee of the products corresponds to that granted by the manufacturers of the products. This guarantee is indicated where applicable on the item sheet or on the product technical sheet. These guarantees are valid subject to the correct and normal use of the products and compliance with the recommendations of the manufacturers, and except in cases of force majeure as recognized by the jurisprudence of the French courts. In any event, the Seller's liability will be limited to the amount of the item concerned on the Order, to the exclusion of any other compensation of any kind whatsoever and in particular to the exclusion of compensation for any immaterial damage which would be the consequence, direct or indirect, of the defect of the products.
For any information on the commercial guarantees applicable to a product, the Customer is invited to contact Customer Service.
To be able to benefit from the commercial guarantee of the products, the purchase invoice must be kept. The Seller cannot be held responsible in the event of the manufacturer's refusal to apply its warranty for the legitimate reasons set out above.

Legal product warranty

** Extended warranty may be granted to the Customer on certain products. In order to implement this guarantee, the Seller will himself register the information relating to the Customer (contact details, serial number of the product, etc.) with the manufacturers of the products. In this context, the Seller reserves the right to open the packaging of the packages concerned in order to retrieve information relating to the product.
Legal product warranty
Regardless of any commercial guarantees and after-sales services provided to the Customer, the Seller remains bound by the legal guarantee of conformity mentioned in Articles L. 211-4 to L. 211-13 of the Consumer Code with regard to Consumer Customers, and that of defects in the item sold under the conditions provided for in Articles 1641 to 1648 and 2232 of the Civil Code with regard to all Customers.

  • article. L. 211-4 of the Consumer Code “The seller is required to deliver goods in accordance with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility. "
  • article. L. 211-5 of the Consumer Code “To comply with the contract, the goods must:
  • Correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;
  • Present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
  • Be suitable for the use usually expected of a similar good and, where applicable: 2. Or have the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the knowledge of the seller and that the latter has accepted. "
  • article. L. 211-12 of the Consumer Code “Action resulting from lack of conformity lapses two years after delivery of the goods. "
  • article. 1641 of the Civil Code "The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it. , or would have given a lower price, if he had known them. "
  • article. 1648 al.1 of the Civil Code “The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. "

In the case provided for by article 1642-1, “the action must be brought, on pain of foreclosure, within one year of the date on which the seller can be released from apparent defects or lack of conformity. »In the event of a lack of conformity or a defect in the product, the Customer will inform the Seller in writing of the defects observed by contacting Customer Service.
If the lack of conformity or the defect is proven, the Seller will proceed according to the law in force, with the exchange, repair, or refund of the product. Return costs will be reimbursed to the Customer, upon receipt of proof, after return of the product.

Implementation of the guarantee
For the legal or commercial guarantee, any product return must be made under the conditions of the article "RETURN OF GOODS". Any warranty coupon must be attached to the returned product, if applicable.


Article 16 - WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT


With regard to decree n ° 2005-829 of July 20, 2005 relating to the disposal of electrical and electronic equipment, in order to contribute to the preservation of the environment, each product concerned must be collected and treated at the end of its life.
At the Customer's request, the Seller will indicate a drop-off location or a specialized waste treatment station or any places suitable for recovering this waste.


Article 17 - LAW AND ATTRIBUTION OF COMPETENCE NC E


Any order for products as well as these general conditions of sale which form an integral part thereof are subject to French law.
Any Consumer Client may resort, in the event of a dispute, to a conventional mediation procedure or to any other alternative method of dispute settlement.


Article 18 - PERSONAL INFORMATIO NS


The information and data communicated to the Seller by the Customer or collected via the use of the Site, are necessary for the proper management of the Customer's order, for the management of his commercial relationship with the Seller, and contributes to the improvement of the quality of products and services offered.
The Customer consents to the use of this data by the Seller.
In accordance with the Data Protection Act of January 6, 1978, the Customer has the right to access, rectify and oppose free of charge personal data concerning him, which he can exercise by contacting Customer Service.
In addition, the Seller will ensure the moderation of comments that may be left by Customers on the Site.


Article 19 - COOKIES


Any visit by the Client to the Site results in the automatic installation of cookies on the Client's browser.
A cookie is a small block of data stored on the user's terminal. The cookies used on the Site make it possible in particular to facilitate the Customer's navigation. These cookies do not contain confidential information about the Customer.
The user can oppose the installation of cookies by configuring the appropriate option in the settings of his browser software.
Cookie / Tracker settings
What is a cookie / tracker?
A cookie / tracker is information placed on your computer, mobile or tablet by the server of the site you are visiting. It contains several data:

  • the name of the server that deposited it
  • an identifier in the form of a unique number
  • possibly an expiration date ...

When you visit the site www.Carrement-plancha.fr we may have to install, subject to your choice, various cookies and in particular cookies for social sharing and statistics.
What cookies / trackers do we use?
Cookies Essential for the use of the site
"Cookies essential for the use of the site" are essential for the use of the functions and services of the site. If you block these cookies, we cannot guarantee access to the services offered by the site or be sure of how the site will behave during your visit: These cookies make it possible to:

  • Save products added to cart
  • Save the information used for navigation
  • Remember usernames
  • Secure online payment

Analytical cookies
"Analytical cookies" collect information about how the site is used. All the information collected by these cookies is aggregated and is therefore anonymous: These cookies make it possible to:

  • Provide statistics on how the site is used (number of visitors, page views, time spent ...)
  • Help us improve the site by offering you more relevant content and adapted services
  • Test the design and proper functioning of the site

Targeting cookies
The purpose of "targeting cookies" is to improve your experience: These cookies are used to:

  • Help us measure the effectiveness of advertising and marketing campaigns
  • Help us optimize your user experience

Social share tracker
“Social sharing trackers” allow you to share site content with other people on social networks. Social network sharing trackers can then be placed in your browser by these social networks. We invite you to consult the privacy policies specific to each of these social networking sites.

How to deactivate cookies?

If you are using Internet Explorer browser
Go to the "Tools" tab of the browser then select "Internet Options". Under the "General" tab, under "Browsing history", click "Settings". Click the "View Files" button. Click the "Name" column header to sort all files alphabetically, then browse the list until you see files that begin with the prefix "Cookie". (All cookies have this prefix and usually contain the name of the website that created the cookie). Select the cookie (s) including the name of the outiz.fr site and delete them. Close the window that contains the list of files, then click “OK” twice to return to Internet Explorer. For Internet Explorer ™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
If you are using the Firefox browser
Go to the "Tools" tab of the browser then select the "Options" menu In the window that appears, choose "Privacy" and click "Display cookies" Locate the files that contain the name Carrement-plancha.fr . Select them and delete them. For Firefox ™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9enable%20les%20cookies
If you are using the Safari browser
In your browser, choose the "Edit" menu then "Preferences". Click on "Security". Click on "Show cookies". Select the cookies that contain the name outiz.fr and click on "Delete" or "Delete all". After deleting the cookies, click on "Done". For Safari ™: http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html
If you are using the Google Chrome browser
Click on the Tools menu icon. Select “Options”. Click on the "Advanced options" tab and go to the "Confidentiality" section. Click on the "Show cookies" button. Locate the files that contain the name Carrement-plancha.fr. Select them and delete them. Click on "Close" to return to your browser For Chrome ™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
If you use the Opera browser
Go to "Settings" then "Preferences" Click on the "Advanced" tab In the "Cookies" area, check the box "Never accept cookies" For Opera ™: http://help.opera.com/Windows/ 10.20 / en / cookies.html
More information on cookies
Consult the CNIL website: http://www.cnil.fr/vos-droits/vos-traces/les-cookies/


Article 20 - USE AND MODERATION OF OPINIONS ON CARREMENT-PLA NC HA.COM

Presentation

The customer, by giving his opinion on a product on Carrement-plancha.fr, fully and unreservedly accepts this charter of use, and undertakes, when disseminating each of his opinions, to the respect.
The customer undertakes above all to respect the general conditions of sale (and in particular the general provisions, accessibility, intellectual property, responsibility and the conservation of personal information and cookies).
Access to reviews
Access to the dissemination of product reviews is limited to customers who have purchased said product at least once. Carrement-plancha.fr users who have not purchased the product cannot post a product review. To disseminate his opinion, the customer must also be logged in with his customer account.
Number of reviews
A customer can post as many opinions as he wishes, however, he is limited to the dissemination of a single opinion per product, including during the moderation period and if his opinion is invalidated a priori or posteriori (cf. paragraph moderation).
Modification and deletion of notices
The customer who posted a review cannot edit or delete their review by themselves. The user can make a specific modification or deletion request to CARREMENT-PLA NC HA by sending an email to contact@carrement-plancha.com

Moderation of opinions

The product reviews space is moderated a priori with the aim of a peaceful and rich use of the product pages. The customer's opinion only appears in the opinion space once the opinion has been checked and validated by the moderator. Moderation can last up to 72 hours (working days).
By posting a notice, you recognize the possibility for the moderator to control the opinions and to delete at any time, any opinion, a priori or a posteriori. In particular, the moderator will be able to remove at his discretion any opinion contrary to what is prescribed in the paragraphs "content" and "rights and duties of users", or that the moderator deems inconsistent with the spirit of exchange and conviviality that characterizes Carrement- plancha.com. The moderator reserves the right to justify by email to the customer the refusal or validation of his opinion.
In the event of a notice requiring customer follow-up (delivery, invoicing, return order, etc.), the moderator undertakes to transfer the notice to the customer service of CARREMENT-PLA NC HA. The follow-up of the request is then governed by the commitments of the general conditions of sale available on https://www.carrement-plancha.com/fr/content/17-conditions-de-vente
Content of notices
By posting a product review on Carrement-plancha.com, you agree to give your opinion on the product and on the product only. Any advice concerning delivery, price, packaging and any other aspect of the offer may be refused a priori.
The product opinion includes in particular, but not exclusively:
• The quality of product attributes
• The feel and comfort of use of the product
• A supplement to the product description which could help other buyers to inform themselves before placing their order.
Rights and duties of customers posting a review
By posting a product review on Carrement-plancha.com, you agree in particular that the content of your contributions complies with the laws and regulations in force, is not contrary to public order or good morals, and does not affect infringement of human rights. As such, you are prohibited from posting notices whose content:
• Would be contrary or likely to be contrary to public order, good morals or the laws and regulations in force. As such, the following are prohibited in particular, without this list being exhaustive:
o Contributions of a violent, denigrating, defamatory, abusive, illicit, obscene, pornographic, pedophile nature;
o Contributions of a political nature or inciting violence, suicide, revisionism, anti-Semitism;
o Contributions defending war crimes or crimes against humanity;
o Contributions calling for murder or inciting the commission of an offense;
o Contributions inciting discrimination or hatred.
• Would be offensive, rude, vulgar, or likely to offend the sensitivity of minors
• Corresponds to the exercise of a commercial activity. As such are prohibited, without this list being exhaustive:
o Contributions containing a hypertext link to a commercial site; Contributions in the nature of advertisements.
• Would infringe or would be likely to infringe the rights of third parties and the rights of personality. As such, the following are prohibited, without this list being exhaustive:
o Contributions reproducing without authorization a work or contribution protected by intellectual property rights (trademarks, copyright and related rights)
o Contributions infringing image rights, the right to respect for private life;
o Contributions infringing the protection of the personal data of a third party.
• Would damage or would be likely to damage the image or reputation of a brand or of a natural or legal person
Likewise, by posting a review on a product, you agree to abide by the following rules:
• Your contributions must respect the courtesy necessary for a neutral reading of the notice.
• Your contributions must use correct and understandable language
• Your contributions must not be repetitive.
Reporting a Notice
Each user can at any time, if the opinion of another customer infringes his rights, report it to CARREMENT-PLA NC HA by writing to contact@carrement-plancha.com.
Referencing reviews
Customers posting a review are aware that the review space is a public discussion space. As such, the reviews can be viewed by all other users of the Carrement-plancha.fr site. Likewise, customers are fully informed that published reviews may be referenced on a search engine, and therefore likely to be viewed by a public outside the Carrement-plancha.fr site.
Copyright notice
All clients must respect the intellectual property rights of authors. In particular, he must ensure that he does not reproduce and / or distribute on other pages the notices published on CARREMENT-PLA NC HA by other clients, without their prior consent. Each customer authorizes CARREMENT-PLA NC HA to reproduce, publish and distribute, in whole or in part, on any medium and for any use, the notices that he has forgotten on CARREMENT-PLA NC HA. This authorization is valid for the world and for the duration of copyright. The customer guarantees to CARREMENT-PLA NC HA that he holds all the rights necessary to authorize the reproduction, publication and dissemination of the notices that he puts online. As such, the user guarantees CARREMENT-PLA NC HA against any recourse or claim that third parties may exercise with regard to his opinions.
Evolution of opinions
The terms of access, use and moderation of reviews are subject to change, which does not prevent the application of this charter. It is the customers' responsibility to read this charter regularly.


Article 21 - USE AND MODERATION OF THE OFFICIAL FACEBOOK PAGE @alaplanchaFR


Presentation

The user, by participating on the Facebook page “@alaplanchaFR”, fully and unreservedly accepts this charter of use, and undertakes, during each of his visits to this Page, to respect it.
Access
Access to the Facebook page “@alaplanchaFR” is free. To access it, the Internet user must have previously registered on the “Facebook” social network website, in accordance with the conditions defined by Facebook. It is recalled that the Facebook page “@alaplanchaFR” is subject to the operating conditions of the Facebook website.
Delete contributions and unsubscribe
As a user, you can delete your own contributions at any time, depending on the functionality of the Facebook website. At any time, the user can unsubscribe from the “@alaplanchaFR” Facebook Page by clicking on the “I don't like” button on the Facebook Page in question.
Rights and duties of users
By becoming a user of the Facebook page "@alaplanchaFR", you agree in particular that the content of your contributions complies with the laws and regulations in force, is not contrary to public order or morality, and does not carry infringement of human rights. As such, you are prohibited from posting on the "Wall" of the Facebook page "@alaplanchaFR" contributions whose content:
• Would be contrary or likely to be contrary to public order, good morals or the laws and regulations in force. As such, the following are prohibited in particular, without this list being exhaustive:
o Contributions of a violent, denigrating, defamatory, abusive, illicit, obscene, pornographic, pedophile nature;
o Contributions of a political nature or inciting violence, suicide, revisionism, anti-Semitism;
o Contributions defending war crimes or crimes against humanity;
o Contributions calling for murder or inciting the commission of an offense;
o Contributions inciting discrimination or hatred.
• Would be offensive, rude, vulgar, or likely to offend the sensitivity of minors
• Corresponds to the exercise of a commercial activity. As such are prohibited, without this list being exhaustive:
o Contributions containing a hypertext link to a commercial site;
o Contributions in the nature of advertising.
• Would infringe or would be likely to infringe the rights of third parties and the rights of personality. As such, the following are prohibited, without this list being exhaustive:
o Contributions reproducing without authorization a work or contribution protected by intellectual property rights (trademarks, copyright and neighboring rights);
o Contributions infringing image rights, the right to respect for private life;
o Contributions infringing the protection of the personal data of a third party.
• Would damage or would be likely to damage the image or reputation of a brand or of a natural or legal person
Likewise, by becoming a user of the “@alaplanchaFR” Facebook page, you agree to respect the following rules:
• Your contributions must respect the courtesy necessary for the smooth running of the debates.
• Your contributions must use correct and understandable language
• Your contributions must not be repetitive.
Moderation
The discussion space constituted by the “Wall” of the Facebook Page “@alaplanchaFR” is moderated a posteriori with the aim of a peaceful use of this Page and to allow constructive exchanges between the users of this Page.
By becoming a user of the “@alaplanchaFR” Facebook Page, you acknowledge the possibility for the moderator of this Page to control contributions and to delete any contribution at any time.


Article 22 - APPLICABLE LAW


These general conditions are subject to the application of French law.


Article 23 - MEDIATION


Pursuant to Article L133-4 of the Consumer Code, the customer has the option of resorting, in the event of a dispute, to a conventional mediation procedure or to any other alternative method of dispute settlement.
In the event of a dispute, the customer must first contact the customer service of CARREMENT-PLA NC HA available by telephone on 0820 692 052 (0.12 € / min) from Monday to Friday from 10 a.m. to 5 p.m. or by email at the address contact@carrement-plancha.com
In the event that the due diligence undertaken with a view to reaching an amicable resolution of the dispute does not succeed, the client may, if he wishes, contact a mediator from the Association of European Mediators through the internet platform http: / /www.mediationconso-ame.com or by post to AME, 11 place Dauphine, 75001 Paris.

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