Terms of Sales

General conditions of use Distance selling


Update February 25, 2020


Article 1 - PROVISIONNS GENERAL


These general terms and conditions apply to any use of the www.Carrement-plancha.fr website and CARREMENT-PLATNCHA, as well as any "Order" purchase made on the website www.Carrement-plancha.fr "the Site", directly by the customer on his terminal or through the CARREMENT-PLATNCHA “Customer Service”, together referred to as “CARREMENT Remote Services-PLATNCHA”.
These general conditions govern all relations between the “Client” and the company DESIGN XP 160, av. François de Maynard – 46400 Saint Céré (France), registered with the RCS of CAHORS under number 441 231 560, hereinafter referred to as “the Seller”.
By placing an Order online, the Customer acknowledges having full legal capacity to commit, that is to say having legal majority and not being under guardianship or curatorship.
The Seller may ask any Customer to produce additional information in order to justify his ability to order as a Professional Customer. Professional Customer means any customer who acts for purposes that fall within the scope of his commercial, industrial, craft or liberal activity.
These general conditions of sale are applicable to the offer of goods made by the Seller on the Site. They may be supplemented, if necessary, by special conditions of sale, which prevail over all other conditions, unless there is an express prior written derogation between the Seller and the Customer. The Seller reserves the right to modify and adapt the general conditions of sale in order to best define the rights and obligations of each of the parties to the sales contract. The Customer is invited to read the general conditions of sale in force on the day of his Order.
The general conditions of sale in force as well as the order form constitute the contract of sale of the product purchased on the Site between the Seller and the Customer.
The Seller reserves the right not to satisfy a Customer Order in the event of non-compliance by the latter with the provisions of these general conditions of sale or exorbitant and/or abnormal demand.
The fact that the Seller does not avail itself at any given time of any provision of these general conditions of sale can in no way be considered as a waiver by the Seller of the rights arising from the said clause.
Furthermore, the cancellation of any of the provisions hereof, for any reason whatsoever, does not result in the cancellation of the other provisions of the general conditions of sale.


Article 2 - CUSTOMER SERVICE


The Seller provides the Customer with a Customer Service allowing the Customer to place Orders for products and/or to respond to any request for information from the Customer relating to the product (description, availability, delivery, etc.).
Customer Service can be contacted:

  • by phone on 0820 692 052 (0.12 €/min)
  • by the Site in the “contact” section or the “send a message” section
  • by post to the following address: CARREMENT-PLATNCHA – Customer Service, DESIGN XP 160, av. François de Maynard – 46400 Saint Céré (France),
  • by e-mail to contact@carrement-plancha.fr


Article 3 - ACCESSIBILITY OF THE ONLINE ORDERING SERVICE / CUSTOMER ACCOUNT


The Online Product Ordering service allows the Customer to order the products of his choice, with online payment.

  • Accessibility

The Site is accessible 24 hours a day, subject to possible problems of internet connection or availability of the telephone line independent of the Seller.
Customer Service is available during the hours indicated on the Site.
The Seller makes every effort to ensure the availability of the CARREMENT-PLATNCHA. However, given the nature of the services offered (distance selling on the internet or by telephone), the Seller may be required to modify at any time or temporarily interrupt all or part of the CARREMENT-PLATNCHA for technical reasons or in order to optimize the services offered to the Client, without having to inform the Client beforehand. The responsibility of the Seller can in no way be engaged because of the modifications and interruptions made.

  • Customer Account

When creating his “My Account” space on the Site or via Customer Service, a password is assigned to the Customer. During each new connection to the Site for any new Order, the Customer enters his username and password in order to access his account and place an Order. In case of loss or forgetting of his password, the Customer can, by clicking on the link "Forgot your password?" automatically receive a message by e-mail allowing them to regenerate their password.
Each Customer is responsible for maintaining the confidentiality and securing the information that allows their identification on the Site or by Customer Service. He is thus responsible for any operation that may have been carried out from his account or with his password. However, the Customer will immediately inform the Seller if he has reason to believe that his password is known or that his account is being used by an unauthorized third party. In any case, the Seller cannot under any circumstances be held responsible for identity theft.
The Customer is responsible for the accuracy of all information provided on the Site or by Customer Service. He can access his information and modify it on his account by logging into the "My Account" space on the Site or by contacting Customer Service.
Any use by the Customer of the CARREMENT- remote ServicesPLATNCHA for a fraudulent purpose or in connection with an illegal activity, or which would cause or would be likely to cause an interruption or an alteration of the services, or a trouble or damage to anyone, is strictly prohibited.
The Seller reserves the right to refuse access to the CARREMENT-PLATNCHA or to suspend and/or close a Customer's account, if the latter contravenes the applicable legal and regulatory provisions as well as these general conditions of sale.

Article 4 - INTELLECTUAL PROPERTY


The content of the CARREMENT Remote Services-PLATNCHA, and in particular the information relating to the products, images, photos, logos, brands, etc. appearing on the Site and/or in the Catalog, are the property of the Seller, its service providers or its own product suppliers and are protected by the intellectual property, copyright and database protection law.
The Customer may not use, reproduce or extract said content without express written authorization from the Seller. In particular, the Customer may not use any tool to extract, extract or collect data in order to use all or part of the CARREMENT-PLATNCHA, without Seller's prior express written consent.

Article 5 - PRODUCTS

  • Product offer

Product offers are valid as soon as they are present on the Site. The list of products on the Site may be modified at any time by the Seller to better meet the needs of the Customer.
Information relating to the products may also appear on other media (editions, flyers, etc.). In the event that this information would present differences with those present on the Site, only the information appearing on the Site is authentic.

  • Promotional offer

The Customer can benefit from promotional offers on the Site.

  • Identification of products

The photographs, illustrations and information present on the Site are communicated for information purposes and are not contractual, in that they do not relate to a substantial element of the product.

  • Product compliance

The products present on the Site comply with the legal and regulatory provisions applicable in France.
It is up to the Customer, who is solely responsible, to check the conformity of the product in the event of export or use of the product outside France.

  • Use of products

It is the Customer's responsibility to read the product labeling, technical data sheets and any mention present on the product or its packaging, before using the product.
The Customer takes note of and ensures the application of the precautions for use and instructions for use for products classified as dangerous, and takes note of the expiry date for perishable products.


Article 6 - ORDER

Placing the Order

The Customer places his Order in accordance with the indications communicated on the Site.
The Customer places his Order, making sure to provide the necessary exact and complete information, in particular with regard to the delivery address of the products, and/or the billing address.
The Seller cannot be held responsible for any input errors and the consequences that may ensue. The Seller reserves the right to make the Customer bear the costs related to the reshipment or representation of the product resulting from erroneous information on the part of the Customer.
The validation of the Order by the Customer formalizes in a firm and definitive manner the contract of sale concluded with the Seller and implies its unreserved adherence to these general conditions of sale. The Seller sends the Customer an Order confirmation containing the terms of the Order and an Order number to the email address provided by the Customer.
Any Order made by the Customer on the Site or by Customer Service is placed as soon as it is validated by the Customer. Validation means either the online validation of payment by credit card, or the acceptance of credit by the Seller.
The Seller reserves the right to cancel any Order from a Customer in the event of non-payment by the Customer of the sums due under one or more of his previous Orders.


Article 7 - AVAILABILITY OF PRODUCTS


The Seller informs the Customer of the availability of the products when placing the Order.
The Customer may contact Customer Service to find out the availability period for products that are temporarily unavailable.
Exceptional unavailability being beyond the Seller's control, the latter cannot be held liable as a result.


Article 8 - PRICES


The selling prices of the products may be modified at any time by the Seller on the Site. Prices may be revised in particular according to variations resulting from labor costs, the price of raw materials and transport costs.
The prices of discounted products (products whose cost price is likely to vary over a short period of time depending on the evolution of the costs of the raw materials that make up the products) do not appear in the Catalog.
The price applied to the products ordered corresponds to the price appearing on the Site at the time the Order is placed.
These prices indicated on the Site are in euros (€) including VAT (all taxes included) or excluding VAT (excluding taxes) for professional customers. The VAT rate applied is the French rate, 20%. In the event of a change in the amount of the French VAT rate, the adjustment of the prices including tax will be immediate, without prior notice.
DOWNRIGHT-PLATNCHA may modify the prices of its Products at any time. However, the modifications will not apply to orders once the sales contract has been validly formed.
In addition to the price of the Product, the Customer will have to pay on the one hand the delivery costs, which differ according to the geographical area concerned, the volume and the weight of the order and on the other hand, other possible costs indicated in the summary. of the order.
The total amount of the Order is that indicated at the end of the Order before validation and payment, and is included in the Order confirmation. It includes the price excluding and including tax of the products, to which is added the price of transport.


Article 9 - PAYMENT - INVOICING


Any payment made before delivery is considered neither a deposit nor a deposit.

  • Delivery in France

Several payment methods are possible: - At the time of the order by credit card - In several monthly installments after acceptance by PAYPAL 4X and signature of a contract between the Customer and PAYPAL 4X - By check - By bank transfer.
In the case of payment by check, the preparation of the order will be triggered after receipt and cashing of the check. The order will be canceled in the event of non-receipt of this payment within 7 working days. The Customer warrants to CARREMENT-PLATNCHA that he has the necessary authorizations to use the payment method, when validating the order form. DOWNRIGHT-PLATNCHA reserves the right to suspend any order management and any delivery in the event of refusal of authorization of payment by credit card from officially accredited bodies or in the event of non-payment.
DOWNRIGHT-PLATNCHA reserves the right to refuse to make a delivery or to honor an order from a Customer who has not fully or partially paid a previous order or with whom a payment dispute is in progress.

  • Title retention clause

DOWNRIGHT-PLATNCHA retains ownership of the Products sold until effective payment of the full price in principal and incidentals. Lack of payment, even partial, may result in a claim for the Products.

  • Secure payment

The management of credit card payments is provided by a remote payment provider who has certification to the transaction security standard PCI DSS which governs the profession of remote payment providers. When paying by credit card, the Customer's bank details are entered directly on the service provider's payment server. The Customer's details are then encrypted using the SSL protocol.
Billing
The electronic invoice is made available to the Customer for consultation in the "My Account" area.


Article 10 - DELIVERY OF PRODUCTS


For any Order placed, the Customer chooses to have the products delivered to the address that he will have indicated to the Seller.

  • Delivery

Delivery is made to the address mentioned by the Customer when taking the order.
The precise place of unloading must be clearly specified by the Customer during the Order, and be accessible by a motorable way, without danger and without risk. The Seller reserves the right to refuse delivery of the products in certain areas that are difficult for carriers to access (mountains, islands, etc.). The Customer will be informed of this after the validation of his Order. The Customer takes charge, under his responsibility, of the direction of the maneuvers necessary for the access and the circulation on the place of delivery. The Seller declines all responsibility if any damage occurs at the place of delivery due to difficult access or unsuitable terrain.
The delivery of the products is deemed to have been made when the products are handed over to the Customer. When the products are delivered to the place fixed at the time of the Order, the Customer must sign a delivery or withdrawal note presented to him by the carrier.
In the event of the Customer's absence during the delivery of the products, the Seller will attempt to contact the Customer in order to find a solution for delivery or collection of the product at a relay point or at the carrier's depot. The unloading of the products is at the expense and under the responsibility of the Customer in the presence of the carrier. In the event of delay, damage or missing items occurring during transport, it is the Customer's responsibility to make all necessary reservations on the delivery slip and to confirm the said reservations by registered letter with AR to the carrier within 3 days of follow the delivery of the products. The Seller will in no way be held responsible for the consequences of a delay or suspension of delivery due to causes beyond its control.

During an international transaction, between the customer and CARREMENT PLATNCHA, Incoterm® EXW covers all transport terms, costs and risks. It specifies their respective responsibilities and obligations for the delivery of goods and the documentary obligations of the seller. Thus the Incoterms®, although optional, are standardized and recognized clauses, which make it possible to avoid disputes by clearly distributing between the buyer and the seller: the obligations, the risks, the costs.

For the application of VAT, the following export territories are considered: - Countries outside the European Union; - The territories of the other Member States mentioned in article 256-0 of the CGI which are excluded from the tax territory of the European Union. For Spain, these are Ceuta, Melilla and the Canary Islands, as well as the Channel Islands; - Overseas departments (Guadeloupe, Martinique, Guyana, Reunion and Mayotte), overseas communities, New Caledonia. In accordance with the provisions of I of article 262 of the general tax code (CGI), deliveries of goods sent or transported outside the territory of the European Union are exempt from value added tax (VAT).

  • Delivery error

In the event of an error in the recipient, or of products delivered which do not correspond to those ordered by the Customer, the latter will have the possibility of contacting Customer Service in order to inform it of the failure noted and to formulate its complaint, if necessary, under a period of 3 days.

  • Shipping cost

Delivery costs will be determined according to the characteristics (nature, volume, etc.) of the products and delivery method. These costs are mentioned on the Site at the time of validation of the Order. These costs are paid by the Customer when placing the Order. Delivery costs for export outside the EU are exempt from value added tax.

  • Delivery time

Indicative delivery times are mentioned on the Site on each product sheet. The times indicated do not in any way constitute a guarantee.
The Seller informs the Customer of any foreseeable delay in delivery by any means of communication. In any case, the products are delivered within a maximum period of 90 days from the confirmation of the order. If this maximum period is exceeded by more than 10 days, the Customer may terminate the sales contract.
concluded with the Seller by registered letter with acknowledgment of receipt. In this case, the Seller reimburses the Customer for the amount of the products concerned at the latest within 14 days of receipt of the registered letter.

  • Limit of liability

The Seller cannot be held responsible for delays resulting from the fault or the act of the Customer and in particular in the event of error or delay by the Customer in providing the necessary information, or in the event of force majeure as recognized by the case law of the French courts. In the event that the Customer entrusts the receipt of the products to a third party, the latter receives the products in the name and on behalf of the Customer and is therefore responsible for this. He must provide all necessary care to the products received as if he were the personal recipient.


Article 11 - RETURN OF GOODS

General terms of return

The Customer has the possibility of formulating a request for the return of products purchased from the Seller by contacting Customer Service. Upon receipt of this request, the Seller processes the request and communicates its return or refusal agreement. The Seller will contact the Customer to agree on the terms of return of the product.
In any case, the return of a product can be accepted under the following conditions:

  • the Customer ensures that the product is contained in packaging suitable for transport
  • the returned product must be intact, not expired, in perfect used condition and in its original undamaged packaging
  • the product must be returned in its entirety, i.e. with all of its accessories, warranty coupons, manual, cover, etc.
  • a product sold by lot, can only be returned with all the products making up the lot, it being understood that a lot consists of a set of identical or different products sold under the same packaging and as a single unit of sale

The return of dangerous products cannot be accepted by the Seller.
The customer chooses the means of transport he wishes to return the product(s) to CARREMENT-PLATNCHA. DOWNRIGHT-PLATNCHA does not provide any pre-paid transport voucher to the customer to return the product(s), except for returns for non-conformity or delivery error.
This right of return under the conditions set out above is conventional and cannot deprive the Customer of his legal rights, in particular with regard to the right of withdrawal defined below for consumer Customers.

  • Return for non-compliance or delivery error

In the event of a delivery error in the reference of the product ordered or of proven apparent non-compliance, the Customer may return the product concerned or the Seller shall call on a carrier to take the product back to the place of delivery of the product.


Article 12 - RETURN OF GOODS FOR RETRACTION

The withdrawal period

Pursuant to article L 121-21 of the Consumer Code, the consumer Customer has the possibility of changing his mind and withdrawing within a period of 14 days from receipt of the products ordered. For multiple orders, the withdrawal period runs from the receipt of the last product.
When this period expires on a weekend, a public holiday or a non-working day, it is extended until the next working day.
The right of withdrawal does not apply to goods made to the specifications requested by the Customer or clearly personalized (for example, made-to-measure furniture).
Pursuant to Articles L 121-16 and following of the Consumer Code, the Professional Customer cannot claim the right of withdrawal.

Procedures for exercising the right of withdrawal

In order to ensure perfect management of product returns, the consumer Customer is invited to inform the Seller beforehand of his wish to exercise his right of withdrawal by contacting Customer Service by e-mail at contact@carrement-plancha.fr or letter registered with acknowledgment of receipt.

The conditions for the right of withdrawal

The consumer Customer must in any case indicate the precise information allowing his identification and the identification of the product concerned. The product must be returned within 14 days of sending the complaint, under the conditions indicated in article 11 of the general return conditions.

The effect of the right of withdrawal

The Customer will be refunded the amount of the product ordered. The Seller will reimburse the outward and return transport costs of the order provided that the withdrawal concerns all the products covered by the Order.
The refund will be made as soon as possible, after receipt and technical verification by the Seller's services of the returned products, and at most 14 days following the date on which the Seller is informed of the Customer's decision to withdraw. However, reimbursement may be deferred until the goods are recovered or until the Customer has provided proof of the shipment of these goods.
The refund will be made by the same means used by the Customer for the initial transaction.

Several types of products cannot be returned, refunded or exchanged:

All Personalized Items: Since our creations are personalized orders, made to specification or clearly personalized, the remote buyer does not have the option of withdrawing once the order has been placed. All items made by hand or indicated "to order" in the product sheet of our website. Indeed, these items have been made especially for you and at your request when placing your order. It is the same for tailor-made confections such as guest gifts or made-to-order confections such as keychain baskets for example.

We inform Customers that in accordance with the provisions of Articles L. 221-18 to L. 221-28 of the Consumer Code, the right of withdrawal cannot be exercised for items with customizations or made to order and / or according to specifications. client.


Article 13 - RETENTION OF OWNERSHIP AND TRANSFREE OF RISKS


The ownership of the products delivered is only transferred to the Customer after full payment of their price in addition and in principal. Failure to pay within the time allowed may result in the immediate claim of the products by the Seller.
In the event of resale of the products by the Customer to a third-party purchaser before full payment, the latter informs his third-party customer purchaser of the existence of this retention of title clause, and will inform the Seller thereof in writing in order to allow the latter to exercise his right of claim against the third-party purchaser.
However, the risk of loss, theft or deterioration of the products will be transferred to the Customer as soon as they are made available, as well as the damage caused by the products as soon as they are made available.


Article 14 - CANCELLATION CLAUSE – LATE PAYMENT


In the event of non-compliance with any of its obligations by the Customer, the sales contract will be terminated automatically 24 hours after formal notice by a simple letter that has remained without effect and the Seller will be authorized to take back the products. made available and to keep the sums paid, without prejudice to any other recourse. The same will apply in the event of cancellation of the Order decided unilaterally by the Customer. In the event of a payment deadline granted by derogation to the Customer by the Seller, any delay in payment in relation to the agreed payment date will automatically result in the application of late payment penalties equal to the interest rate applied by the European Central Bank. its most recent refinancing operation plus 10 percentage points, payable the day following the payment date shown on the invoice in the event that the sums due are paid after this date. The rate applicable during the first half of the year in question is the rate in force on January 1 of the same year. For the second half of the year in question, the applicable rate is that in force on 1 July of the same year. In addition, any professional in a situation of late payment is automatically indebted, with regard to the Seller, to a fixed indemnity for recovery costs of 40 euros. If the recovery costs incurred are greater than the amount of this fixed compensation, the Seller may request additional compensation, upon justification.
The Seller reserves the right to suspend or cancel any order and/or delivery, regardless of its nature and level of execution, in the event of non-payment of any sum due by the Customer or in the event of payment incident.


Article 15 - GUARANTEES AND LIABILITYNSABILITY

Commercial guarantee of the products sold by our services, under one of the brands mentioned on the home page.
The commercial guarantee of the products corresponds to that granted by the manufacturers of the products. This guarantee is indicated, where applicable, on the article sheet or on the technical sheet of the products. These guarantees are valid subject to installation by a technician and proper and normal use of the products and compliance with the recommendations of the manufacturers, and except in cases of force majeure as recognized by the case law of the French courts. In any event, the Vendor's liability shall be limited to the amount of the item concerned entered on the Order, excluding any other compensation of any nature whatsoever and in particular excluding compensation for any immaterial damage which would be the consequence, direct or indirect, of the defect of the products.
For any information on the commercial warranties applicable to a product, the Customer is invited to contact Customer Service.
To be able to benefit from the commercial guarantee of the products, the purchase invoice must be kept. The Seller cannot be held liable in the event of the manufacturer's refusal to apply its warranty for the legitimate reasons set out above.

Legal product warranty

** A warranty extension may be granted to the Customer on certain products. In order to implement this guarantee, the Seller will itself register the information relating to the Customer (contact details, product serial number, etc.) with the manufacturers of the products. In this context, the Seller reserves the right to open the packaging of the parcels concerned in order to retrieve the information relating to the product.
Legal product warranty
Independently of any commercial guarantees and after-sales services granted to the Customer, the Seller remains bound by the legal guarantee of conformity mentioned in articles L. 211-4 to L. 211-13 of the Consumer Code with regard to Consumer Customers, and that of defects in the thing sold under the conditions provided for in Articles 1641 to 1648 and 2232 of the Civil Code with regard to all Customers.

  • article. L. 211-4 of the Consumer Code “The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility. »
  • article. L. 211-5 of the Consumer Code “To comply with the contract, the goods must:
  • Correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;
  • Present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
  • Be suitable for the use usually expected of a similar good and, where applicable: 2. Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the knowledge of the seller and that the latter has accepted. »
  • article. L. 211-12 of the Consumer Code “The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods. »
  • article. 1641 of the Civil Code "The seller is bound by the guarantee on account of hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it , or would have paid less, if he had known them. »
  • article. 1648 al.1 of the Civil Code “The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. »

In the case provided for by article 1642-1, “the action must be brought, on pain of foreclosure, within one year following the date on which the seller can be discharged from the apparent defects or lack of conformity. » In the event of a lack of conformity or a defect in the product, the Customer shall inform the Seller in writing of the defects noted by contacting Customer Service.
If the lack of conformity or the defect is proven, the Seller will proceed according to the law in force, to the exchange, the repair, or the reimbursement of the product. The return costs will be reimbursed to the Customer, on proof, after the return of the product.

Implementation of the guarantee
For the legal or commercial warranty, any product return must be made under the conditions of the article “RETURN OF GOODS”. Any warranty coupon must be attached to the returned product, if applicable.


Article 16 - WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT


With regard to Decree No. 2005-829 of July 20, 2005 relating to the disposal of electrical and electronic equipment, in order to contribute to the preservation of the environment, each product concerned must be collected and treated at the end of its life.
At the Customer's request, the Seller will indicate a place of deposit or a specialized waste treatment station or any place suitable for recovering this waste.


Article 17 - LAW AND ATTRIBUTION OF JURISDICTIONNCE


Any order of products as well as the present general conditions of sale which form an integral part thereof are subject to French law.
Any consumer Customer may resort, in the event of a dispute, to a conventional mediation procedure or to any other alternative method of dispute resolution.


Article 18 - INFORMATIONNS PERSONAL


The information and data communicated to the Seller by the Customer or collected through the use of the Site, are necessary for the proper management of the Customer's order, for the management of its commercial relationship with the Seller, and contributes to the improvement of the quality of the products and services offered.
The Customer consents to the use of this data by the Seller.
In accordance with the Data Protection Act of January 6, 1978, the Customer has a right of access, rectification and opposition free of charge on the personal data concerning him, which he can exercise by contacting Customer Service.
In addition, the Seller will ensure the moderation of comments that may be left by Customers on the Site.


Article 19 - COOKIES


Any visit by the Customer to the Site results in the automatic installation of cookies on the Customer's browser.
A cookie is a small block of data stored on the Internet user's terminal. The cookies used on the Site make it possible in particular to facilitate the Customer's navigation. These cookies do not contain confidential information about the Customer.
The user can oppose the installation of cookies by configuring the appropriate option in the settings of his browser software.
Configuration of Cookies / Tracers
What is a cookie/tracer ?
A cookie/tracer is information placed on your computer, mobile or tablet by the server of the site you are visiting. It contains several data:

  • the name of the server that uploaded it
  • an identifier in the form of a unique number
  • Maybe an expiration date...

When you consult the site www.Carrement-plancha.fr we may install, subject to your choice, various cookies and in particular cookies for social sharing and statistics.
What cookies/tracers do we use ?
Essential cookies for the use of the site
“Cookies essential for the use of the site” are essential for the use of the functions and services of the site. If you block these cookies, we cannot guarantee access to the services offered by the site or be sure how the site will behave during your visit: These cookies make it possible to:

  • Save products added to cart
  • Save information used for navigation
  • Memorize identifiers
  • Secure online payment

Analytical cookies
“Analytical cookies” collect information on how the site is used. All the information collected by these cookies is aggregated and is therefore anonymous: These cookies make it possible to:

  • Provide statistics on how the site is used (number of visitors, page views, time spent...)
  • Help us improve the site by offering you more relevant content, adapted services
  • Test the design and proper functioning of the site

Targeting cookies
“Targeting cookies” aim to improve your experience: These cookies make it possible to:

  • Help us measure the effectiveness of advertising and marketing campaigns
  • Help us optimize your user experience

Social share tracker
“Social sharing trackers” allow you to share content from the site with other people on social networks. Social network sharing tracers can then be placed in your browser by these social networks. We invite you to consult the privacy policies specific to each of these social networking sites.

How to disable Cookies ?

If you are using Internet Explorer browser
Go to the “Tools” tab of the browser then select “Internet Options”. Under the “General” tab, under “Browsing history”, click on “Settings”. Click the "View Files" button. Click on the "Name" column header to sort all the files in alphabetical order, then scroll through the list until you see files starting with the "Cookie" prefix. (All cookies have this prefix and usually contain the name of the website that created the cookie). Select the cookie(s) containing the name of the site outiz.fr and delete them. Close the window containing the list of files, then click “OK” twice to return to Internet Explorer. For Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
If you are using the Firefox browser
Go to the "Tools" tab of the browser then select the "Options" menu In the window that appears, choose "Privacy" and click on "Display cookies" Locate the files that contain the name Carrement-plancha.fr . Select them and delete them. For Firefox™: http://support.mozilla.org/fr/kb/Enable and disable cookies
If you are using the Safari browser
In your browser, choose the “Edit” menu then “Preferences”. Click on “Security”. Click on “Show cookies”. Select the cookies that contain the name outiz.fr and click "Delete" or "Delete all". After deleting cookies, click "Done". For Safari™: http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html
If you are using the Google Chrome browser
Click on the Tools menu icon. Select “Options”. Click on the “Advanced Options” tab and navigate to the “Privacy” section. Click on the “Show cookies” button. Locate the files that contain the name Carrement-plancha.fr. Select them and delete them. Click on “Close” to return to your browser For Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
If you use the Opera browser
Go to “Settings” then “Preferences” Click on the “Advanced” tab In the “Cookies” area, check the box “Never accept cookies” For Opera™: http://help.opera.com/Windows/ 10.20/fr/cookies.html
More information about cookies
Consult the CNIL website: http://www.cnil.fr/vos-droits/vos-traces/les-cookies/


Article 20 - USE AND MODERATION OF OPINIONS ON CARREMENT-PLATNCHA.COM

Presentation

The customer, by giving his opinion on a product on Carrement-plancha.fr, fully and unreservedly accepts this charter of use, and undertakes, when distributing each of his opinions, to respect.
The customer undertakes above all to respect the general conditions of sale (and in particular the general provisions, accessibility, intellectual property, responsibility and retention of personal information and cookies).
Access to reviews
Access to product reviews is limited to customers who have purchased said product at least once. Users of Carrement-plancha.fr who have not purchased the product cannot post a review on the product. To distribute his opinion, the customer must also be connected with his customer account.
Number of reviews
A customer can post as many opinions as he wishes, however, he is limited to the distribution of a single opinion per product, including during the moderation period and if his opinion is invalidated a priori or posteriori (see moderation paragraph).
Editing and deleting reviews
The customer who posted a review cannot modify or delete his review by himself. The user can make a specific modification or deletion request to CARREMENT-PLATNCHA by sending an email to contact@carrement-plancha.com

Moderation of reviews

The space for product reviews is moderated a priori with the aim of a peaceful and rich use of the product pages. The customer's opinion only appears on the opinion space once the opinion has been checked and validated by the moderator. Moderation can last up to 72 hours (working days).
By posting an opinion, you acknowledge the possibility for the moderator to control the opinions and to delete at any time, any opinion, a priori or a posteriori. In particular, the moderator may at its discretion delete any opinion contrary to what is prescribed in the paragraphs "content" and "rights and duties of users", or that the moderator deems not in conformity with the spirit of exchange and conviviality that characterizes Carrement- plancha.com. The moderator reserves the right to justify by email to the customer the refusal or the validation of his opinion.
In the event of a review requiring customer follow-up (delivery, invoicing, order return, etc.), the moderator undertakes to transfer the review to CARREMENT- customer service.PLATNCHA. The follow-up of the request is then governed by the commitments of the general conditions of sale available on https://www.carrement-plancha.com/fr/content/17-conditions-de-vente
Content of reviews
By posting a product review on Carrement-plancha.com, you agree to give your opinion on the product and on the product only. Any opinion concerning the delivery, the price, the packaging and any other aspect of the offer is likely to be refused a priori.
Product reviews include, but are not limited to:
• The quality of product attributes
• The feel and comfort of use of the product
• An addition to the product description that could help other buyers to inform themselves before placing their order.
Rights and duties of customers posting a review
By posting a product review on Carrement-plancha.com, you undertake in particular that the content of your contributions complies with the laws and regulations in force, is not contrary to public order or morality, and does not carry violation of human rights. As such, you are prohibited from posting notices whose content:
• Would be contrary or likely to be contrary to public order, morality or the laws and regulations in force. As such, the following are prohibited in particular, without this list being exhaustive:
o Contributions of a violent, denigrating, defamatory, abusive, illicit, obscene, pornographic or pedophile nature;
o Contributions of a political nature or inciting violence, suicide, revisionism, anti-Semitism;
o Contributions advocating war crimes or crimes against humanity;
o Contributions calling for murder or inciting the commission of a crime;
o Contributions inciting discrimination or hatred.
• Would be abusive, rude, vulgar, or likely to offend the sensibilities of minors
• Would correspond to the exercise of a commercial activity. As such, the following are prohibited, without this list being exhaustive:
o Contributions containing a hypertext link to a commercial site; Contributions of the nature of advertisements.
• Would infringe or be likely to infringe the rights of third parties and personality rights. As such, are prohibited, without this list being exhaustive:
o Contributions reproducing without authorization a work or contribution protected by intellectual property rights (trademarks, copyrights and neighboring rights)
o Contributions infringing image rights, the right to respect for private life;
o Contributions infringing the protection of the personal data of a third party.
• Would harm or be likely to harm the image or reputation of a brand or a natural or legal person
Similarly, by posting a review on a product, you agree to abide by the following rules:
• Your contributions must respect the courtesy necessary for the neutral reading of the notice
• Your contributions must use correct and understandable language
• Your contributions should not be repetitive
Reporting a Review
Each user may at any time, if the opinion of another client infringes his rights, report it to CARREMENT-PLATNCHA by writing to contact@carrement-plancha.com.
Referencing reviews
Customers posting a review are aware that the review space is a public discussion space. As such, the reviews can be viewed by all other users of the Carrement-plancha.fr site. Similarly, customers are fully informed that the opinions published may be referenced on a search engine, and therefore likely to be consulted by an audience outside the Carrement-plancha.fr site.
Review copyright
All customers must respect the intellectual property rights of authors. In particular, he must ensure that he does not reproduce and/or distribute on other pages the notices published on CARREMENT-PLATNCHA by other customers, without their prior consent. Each client authorizes CARREMENT-PLATNCHA to reproduce, publish and distribute, in whole or in part, on any medium and for any use, the notices he has forgotten on CARREMENT-PLATNCHA. This authorization is valid for the world and for the duration of the copyright. The customer warrants to CARREMENT-PLATNCHA that he holds all the necessary rights to authorize the reproduction, publication and distribution of the notices he puts online. As such, the user guarantees CARREMENT-PLATNCHA against any recourse or claim that third parties may exercise in relation to its opinions.
Evolution of opinions
The terms of access, use and moderation of reviews are subject to change, which does not prevent the application of this charter. It is up to customers to read this charter regularly.


Article 21 - USE AND MODERATION OF THE OFFICIAL FACEBOOK PAGE @alaplanchaFR


Presentation

The user, by participating on the “@alaplanchaFR” Facebook Page, fully and unreservedly accepts this charter of use, and undertakes, during each of his visits to this Page, to respect it.
Access
Access to the “@alaplanchaFR” Facebook Page is free. To access it, the Internet user must have registered in advance on the social network website "Facebook", in compliance with the conditions defined by Facebook. It is recalled that the Facebook Page “@alaplanchaFR” is subject to the operating conditions of the Facebook website.
Deletion of contributions and unsubscription
As a user, you can delete your own contributions at any time, depending on the functionality of the Facebook website. At any time, the user can unsubscribe from the "@alaplanchaFR" Facebook Page by clicking on the "I no longer like" button on the Facebook Page in question.
Rights and duties of users
By becoming a user of the "@alaplanchaFR" Facebook Page, you undertake in particular that the content of your contributions complies with the laws and regulations in force, is not contrary to public order or morality, and does not bear violation of human rights. As such, you are prohibited from publishing on the “Wall” of the Facebook Page “@alaplanchaFR” contributions whose content:
• Would be contrary or likely to be contrary to public order, morality or the laws and regulations in force. As such, the following are prohibited in particular, without this list being exhaustive:
o Contributions of a violent, denigrating, defamatory, abusive, illicit, obscene, pornographic or pedophile nature;
o Contributions of a political nature or inciting violence, suicide, revisionism, anti-Semitism;
o Contributions advocating war crimes or crimes against humanity;
o Contributions calling for murder or inciting the commission of a crime;
o Contributions inciting discrimination or hatred.
• Would be abusive, rude, vulgar, or likely to offend the sensibilities of minors
• Would correspond to the exercise of a commercial activity. As such, the following are prohibited, without this list being exhaustive:
o Contributions containing a hypertext link to a commercial site;
o Contributions in the nature of advertisements.
• Would infringe or be likely to infringe the rights of third parties and personality rights. As such, are prohibited, without this list being exhaustive:
o Contributions reproducing without authorization a work or contribution protected by intellectual property rights (trademarks, copyrights and related rights);
o Contributions infringing image rights, the right to respect for private life;
o Contributions infringing the protection of the personal data of a third party.
• Would harm or be likely to harm the image or reputation of a brand or a natural or legal person
Similarly, by becoming a user of the “@alaplanchaFR” Facebook Page, you agree to comply with the following rules:
• Your contributions must respect the courtesy necessary for the smooth running of the debates
• Your contributions must use correct and understandable language
• Your contributions should not be repetitive
Moderation
The discussion space constituted by the "Wall" of the Facebook Page "@alaplanchaFR" is moderated a posteriori with the aim of a peaceful use of this Page and to allow constructive exchanges between the users of this Page.
By becoming a user of the "@alaplanchaFR" Facebook Page, you acknowledge the possibility for the moderator of this Page to control contributions and to delete any contribution at any time.


Article 22 - PA RIGHTPLICABLE


These general conditions are subject to the application of French law.


Article 23 - MEDIATION


Pursuant to Article L133-4 of the Consumer Code, the customer has the possibility of resorting, in the event of a dispute, to a conventional mediation procedure or to any other alternative method of dispute resolution.
In the event of a dispute, the customer must first contact CARREMENT-PLATNCHA available by phone on 0820 692 052 (0.12 € / min) Monday to Friday from 10 a.m. to 5 p.m. or by email at contact@carrement-plancha.com
In the event that the steps taken to reach an amicable resolution of the dispute are unsuccessful, the customer may, if he wishes, contact a mediator from the Association of European Mediators through the internet platform https:/ /www.mediateurfevad.fr/ or by post to FEVAD, 60 rue la Boétie, 75008 Paris.

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