Terms of Sales

General conditions of use Distance selling


Updated February 25, 2020


Article 1 - PROVISIONNS GENERAL


These general conditions apply to any use of the website www.Carrement-plancha.fr and CARREMENT- distance selling services.PLHASNCHA, as well as any “Order” purchase made on the website www.Carrement-plancha.fr “the Site”, directly by the customer on their terminal or through the CARREMENT- Customer Relations CenterPLHASNCHA “Customer Service”, together designated “CARREMENT Remote Services-PLHASNCHA.”
These general conditions govern all relations between the “Client” and the company DESIGN XP 160, av. François de Maynard – 46400 Saint Céré (France), registered with the CAHORS RCS under number 441 231 560, hereinafter referred to as “the Seller”.
By placing an Order online, the Customer acknowledges having full legal capacity to commit, that is to say having legal majority and not being under guardianship or curatorship.
The Seller may ask any Customer to produce additional information in order to justify their ability to order as a professional Customer. By professional client we mean any client who acts for purposes which fall within the scope of his commercial, industrial, artisanal or liberal activity.
These general conditions of sale are applicable to the offer of goods made by the Seller on the Site. They may be supplemented, if necessary, by special conditions of sale, which take precedence over all other conditions, unless there is an express prior written waiver between the Seller and the Customer. The Seller reserves the right to modify and adapt the general conditions of sale in order to best define the rights and obligations of each party to the sales contract. The Customer is invited to read the general conditions of sale in force on the day of his Order.
The general conditions of sale in force as well as the order form constitute the sales contract for the product purchased on the Site between the Seller and the Customer.
The Seller reserves the right not to fulfill an Order from the Customer in the event of non-compliance by the latter with the provisions of these general conditions of sale or of exorbitant and/or abnormal demand.
The fact that the Seller does not avail itself at any given time of any provision of these general conditions of sale may in no case be considered as a waiver by the Seller of the rights arising from said clause.
Furthermore, the cancellation of any of the provisions hereof, for whatever reason, does not entail the cancellation of the other provisions of the general conditions of sale.


Article 2 - CUSTOMER SERVICE


The Seller provides the Customer with Customer Service allowing the Customer to place Product Orders and/or respond to any request for information from the Customer relating to the product (description, availability, delivery, etc.).
Customer Service can be contacted:

  • by telephone at 0820 692 052 (0.12 €/min)
  • by the Site in the “contact” section or the “send a message” section
  • by mail to the following address: CARREMENT-PLHASNCHA – Customer Service, DESIGN XP 160, av. François de Maynard – 46400 Saint Céré (France),
  • by e-mail to contact@carrement-plancha.fr


Article 3 - ACCESSIBILITY OF THE ONLINE ORDERING SERVICE / CUSTOMER ACCOUNT


The Online Product Ordering service allows the Customer to order the products of their choice, with online payment.

  • Accessibility

The Site is accessible 24 hours a day, subject to possible internet connection problems or telephone line availability independent of the Seller.
Customer Service is accessible during the hours indicated on the Site.
The Seller makes every effort to ensure the availability of the Remote Services CARREMENT-PLHASNCHA. However, given the nature of the services offered (remote sales on the internet or by telephone), the Seller may be required to modify at any time or temporarily interrupt all or part of the CARREMENT- Remote Services.PLHASNCHA for technical reasons or in order to optimize the services offered to the Client, without having to inform the Client in advance. The Seller's liability cannot under any circumstances be incurred due to modifications and interruptions made.

  • Customer Account

When creating their “My Account” space on the Site or via Customer Service, a password is assigned to the Customer. During each new connection to the Site for any new Order, the Customer enters his username and password in order to access his account and place an Order. If the Customer loses or forgets their password, they can click on the “Forgotten password?” link. automatically receive a message by email allowing them to regenerate their password.
Each Customer is responsible for maintaining the confidentiality and security of information that allows their identification on the Site or by Customer Service. He is therefore responsible for any operation that may have been carried out from his account or with his password. However, the Customer will immediately inform the Seller if he has reason to believe that his password is known or that his account is being used by an unauthorized third party. In all cases the Seller cannot under any circumstances be held responsible for identity theft.
The Customer is responsible for the accuracy of all information communicated on the Site or by Customer Service. He can access his information and modify it on his account by connecting to the “My Account” area on the Site or by contacting Customer Service.
Any use by the Customer of CARREMENT- Remote ServicesPLHASNCHA for fraudulent purposes or in connection with illegal activity, or which would cause or be likely to cause an interruption or alteration of the services, or trouble or damage to anyone, is strictly prohibited.
The Seller reserves the right to refuse access to the CARREMENT- Remote ServicesPLHASNCHA or to suspend and/or close a Customer's account, if the latter contravenes the applicable legal and regulatory provisions as well as these general conditions of sale.

Article 4 - INTELLECTUAL PROPERTY


The content of CARREMENT- Remote ServicesPLHASNCHA, and in particular the information relating to the products, images, photos, logos, brands, etc. appearing on the Site and/or in the Catalogue, are the property of the Seller, its service providers or its own product suppliers and are protected by the intellectual property, copyright and database protection law.
The Customer may not use, reproduce or extract said content without express written authorization from the Seller. In particular, the Customer may not use any tool allowing data to be sucked in, extracted or collected in order to use all or part of the CARREMENT- Remote Services.PLHASNCHA, without express prior written consent of the Seller.

Article 5 - PRODUCTS

  • Product offer

Product offers are valid as long as they are present on the Site. The list of products on the Site may be modified at any time by the Seller to better meet the Customer's needs.
Information relating to products may also appear on other media (editions, flyers, etc.). In the event that this information presents differences with that present on the Site, only the information appearing on the Site is authentic.

  • Promotional offer

The Customer can benefit from promotional offers on the Site.

  • Product identification

The photographs, illustrations and information present on the Site are communicated for informational purposes and are not contractual, in that they do not relate to a substantial element of the product.

  • Product compliance

The products present on the Site comply with the legal and regulatory provisions applicable in France.
It is up to the Customer, who is solely responsible, to verify the conformity of the product in the event of export or use of the product outside France.

  • Use of products

It is the Customer's responsibility to read the product labeling, technical data sheets and any notices on the product or its packaging, before using the product.
The Customer reads and ensures that they apply the precautions for use and instructions for use for products classified as dangerous, and take note of the expiry date for perishable products.


Article 6 - ORDER

Placing the Order

The Customer places his Order in accordance with the instructions communicated on the Site.
The Customer places his Order by ensuring that he provides the necessary exact and complete information, in particular with regard to the delivery address of the products, and/or the billing address.
The Seller cannot be held responsible for any entry errors and the consequences that may result from them. The Seller reserves the right to make the Customer bear the costs linked to the reshipment or representation of the product resulting from incorrect information on the part of the Customer.
Validation of the Order by the Customer firmly and definitively formalizes the sales contract concluded with the Seller and implies its unreserved acceptance of these general conditions of sale. The Seller sends the Customer an Order confirmation setting out the terms of the Order and an Order number to the email address provided by the Customer.
Any Order made by the Customer on the Site or by Customer Service is placed as soon as it is validated by the Customer. By validation we mean either the online validation of the payment by bank card, or the acceptance of credit by the Seller.
The Seller reserves the right to cancel any Order from a Customer in the event of non-payment by the Customer of sums due under one or more of its previous Orders.


Article 7 - AVAILABILITY OF PRODUCTS


The Seller informs the Customer of the availability of the products when placing the Order. The Customer may contact Customer Service to find out the availability time for products that are temporarily unavailable.
Exceptional unavailability being beyond the control of the Seller, the latter cannot be held liable as a result.

Commercially, and exclusively on our site, a product purchased, not immediately available, may be the subject of the offer (transmitted by our sales department) of an item of higher quality or dimensions. You can opt for either option.

Article 8 - PRICE


The sales prices of the products may be modified at any time by the Seller on the Site. Prices may be revised in particular depending on variations resulting from labor costs, the price of raw materials and transport costs.
The prices of current products (products whose cost price is likely to vary over a short period of time depending on changes in the costs of the raw materials that make up the products) do not appear in the Catalogue.
The price applied to the products ordered corresponds to the price appearing on the Site at the time the Order is placed.
These prices indicated on the Site are in euros (€) including VAT (all taxes included) or excluding VAT (excluding taxes) for professional customers. The VAT rate applied is the French rate of 20%. In the event of a change in the amount of the French VAT rate, the adaptation of prices including tax will be immediate, without prior information.
DOWNRIGHT-PLHASNCHA may modify the prices of its Products at any time. However, the modifications will not apply to orders once the sales contract has been validly formed.
In addition to the price of the Product, the Customer must pay, on the one hand, the delivery costs, which vary depending on the geographical area concerned, the volume and weight of the order, and on the other hand, other possible costs indicated in the summary. of the order.
The total amount of the Order is that indicated at the end of the Order before validation and payment, and is included in the Order confirmation. It includes the price excluding VAT and VAT of the products, to which is added the price of transport.


Article 9 - PAYMENT - BILLING


Any payment made before delivery is considered neither a deposit nor a deposit.

  • Delivery in France

Several payment methods are possible: - At the time of ordering by credit card - In several monthly payments after acceptance by PAYPAL 4X and signature of a contract between the Customer and PAYPAL 4X - By check - By bank transfer.
In the case of payment by check, preparation of the order will be triggered after receipt and cashing of the check. The order will be canceled if this payment is not received within 7 working days. The Client guarantees to CARREMENT-PLHASNCHA that he has the necessary authorizations to use the payment method, when validating the order form. DOWNRIGHT-PLHASNCHA reserves the right to suspend any order management and any delivery in the event of refusal of authorization for payment by credit card from officially accredited organizations or in the event of non-payment.
DOWNRIGHT-PLHASNCHA reserves the right to refuse to make a delivery or to honor an order from a Customer who has not fully or partially paid a previous order or with whom a payment dispute is being administered.

  • Title retention clause

DOWNRIGHT-PLHASNCHA retains ownership of the Products sold until effective payment of the entire price in principal and accessories. Failure to pay, even partial, may result in a claim for the Products.

  • Secure payment

The management of bank card payments is ensured by a remote payment provider who is certified to the transaction security standard PCI DSS which governs the profession of remote payment providers. When paying by credit card, the Customer's bank details are directly entered on the service provider's payment server. The Customer's contact details are then encrypted using the SSL protocol.
Billing
The electronic invoice is made available to the Customer for consultation in the “My Account” area.


Article 10 - DELIVERY OF PRODUCTS


For any Order placed, the Customer chooses to have the products delivered to the address they have indicated to the Seller.

  • Delivery

Delivery is made to the address mentioned by the Customer when taking the order.
The precise unloading location must be clearly specified by the Customer when placing the Order, and be accessible by a roadway, without danger and without risk. The Seller reserves the right to refuse delivery of products to certain areas that are difficult to access for carriers (mountains, islands, etc.). The Customer will be informed after validation of their Order. The Customer is responsible, under his responsibility, for managing the maneuvers necessary for access and circulation at the delivery location. The Seller declines all responsibility if any damage occurs at the place of delivery due to difficult access or unsuitable terrain.
Delivery of the products is deemed to have been made when the products are handed over to the Customer. When delivering the products to the location specified in the Order, the Customer must sign a delivery or collection slip presented to him by the carrier.
In the event of the Customer's absence during delivery of the products, the Seller will attempt to contact the Customer in order to find a solution for delivery or collection of the product at a relay point or at the carrier's depot. The unloading of the products is the responsibility and responsibility of the Customer in the presence of the carrier. In the event of delay, damage or missing items occurring during transport, it is the Customer's responsibility to make all necessary reservations on the delivery slip and to confirm said reservations by registered letter with acknowledgment of receipt to the carrier within 3 days. follow the delivery of the products. The Seller will under no circumstances be held responsible for the consequences linked to a delay or suspension of delivery due to causes beyond its control.

During an international transaction, between the client and CARREMENT PLHASNCHA, Incoterm® EXW covers all terms, costs and risks linked to transport. It specifies their respective responsibilities and obligations for the delivery of goods and the seller's documentary obligations. Thus Incoterms®, although optional, are standardized and recognized clauses, which make it possible to avoid disputes by clearly distributing between the buyer and the seller: obligations, risks, costs.

For the application of VAT, the following are considered export territories: - Countries third to the European Union; - The territories of other Member States mentioned in Article 256-0 of the CGI which are excluded from the tax territory of the European Union. For Spain, these are Ceuta, Melilla and the Canary Islands, as well as the Channel Islands; - The overseas departments (Guadeloupe, Martinique, Guyana, Reunion and Mayotte), the overseas communities, New Caledonia. In accordance with the provisions of I of Article 262 of the General Tax Code (CGI), deliveries of goods shipped or transported outside the territory of the European Union are exempt from value added tax (VAT).

  • Delivery error

In the event of a recipient error, or products delivered which do not correspond to those ordered by the Customer, the Customer will have the possibility of contacting Customer Service in order to inform them of the breach noted and formulate their complaint if necessary under a period of 3 days.

  • Shipping cost

Delivery costs will be determined based on the characteristics (nature, volume, etc.) of the products and delivery method. These costs are mentioned on the Site at the time of validation of the Order. These costs are paid by the Customer at the time of placing the Order. Delivery costs for exports outside the EU are exempt from value added tax.

  • Delivery time

Indicative delivery times are mentioned on the Site on each product sheet. The deadlines indicated do not constitute a guarantee in any way.
The Seller informs the Customer of any foreseeable delivery delay by any means of communication. In any case, the products are delivered within a maximum period of 90 days from confirmation of the order. If this maximum period is exceeded by more than 10 days, the Customer may terminate the sales contract.
concluded with the Seller by registered letter with acknowledgment of receipt. In this case, the Seller reimburses the Customer for the amount of the products concerned no later than 14 days from receipt of the registered letter.

  • Limit of liability

The Seller cannot be held responsible for delays resulting from the fault or act of the Customer and in particular in the event of error or delay by the Customer in providing the necessary information, or in the event of force majeure as recognized by the case law of the French courts. In the event that the Customer entrusts the receipt of the products to a third party, the latter receives the products in the name and on behalf of the Customer and is therefore responsible in this respect. He must take all necessary care with the products received as if he were the personal recipient.


Article 11 - RETURN OF GOODS

General return conditions

The Customer has the option of requesting the return of products purchased from the Seller by contacting Customer Service. Upon receipt of this request, the Seller processes the request and communicates its agreement to return or refuse. The Seller will contact the Customer to agree on the terms and conditions for returning the product.
In any case, the return of a product can be accepted under the following conditions:

  • the Customer ensures that the product is contained in packaging suitable for transport
  • the returned product must be intact, not expired, in perfect used condition and in its original, undamaged packaging
  • the product must be returned in its entirety, that is to say with all its accessories, warranty coupons, manual, cover, etc.
  • a product sold in batches, can only be returned with all of the products making up the batch, it being understood that a batch is made up of a set of identical or different products sold in the same packaging and as a single unit of sale

The return of dangerous products and electronic and electrical spare parts cannot be accepted by the Seller.
The customer chooses the means of transport he wishes to return the product(s) to CARREMENT-PLHASNCHA. DOWNRIGHT-PLHASNCHA does not provide any pre-paid transport voucher to the customer to return the product(s), except for returns for non-compliance or delivery error.
This right of return under the conditions set out above is conventional and cannot deprive the Customer of his legal rights, particularly with regard to the right of withdrawal defined below for Consumer Customers.

  • Return for non-compliance or delivery error

In the event of a delivery error in the reference of the ordered product or proven apparent non-compliance, the Customer may return the product concerned or the Seller uses a carrier to collect the product from the place of delivery of the product.


Article 12 - RETURN OF GOODS FOR WITHDRAWAL

The withdrawal period

In application of article L 121-21 of the Consumer Code, the Consumer Customer has the possibility of changing his mind and withdrawing for a period of 14 days from receipt of the products ordered. For multiple orders, the withdrawal period runs from receipt of the last product.
When this period expires on a weekend, public holiday or non-working day, it is extended until the next working day.
The right of withdrawal does not apply to goods made according to the specifications requested by the Customer or clearly personalized (for example, custom-made furnishings).
In application of articles L 121-16 et seq. of the Consumer Code, the Professional Customer cannot claim the right of withdrawal.

Procedures for exercising the right of withdrawal

In order to ensure perfect management of product returns, the consumer Customer is invited to notify the Seller in advance of his wish to exercise his right of withdrawal by contacting Customer Service by e-mail at contact@carrement-plancha.fr or letter registered with acknowledgment of receipt.

Conditions for the right of withdrawal

The consumer Customer must in any case indicate the precise information allowing his identification and the identification of the product concerned. The product must be returned within 14 days of sending the complaint, under the conditions indicated in article 11 in the general return conditions.

The effect of the right of withdrawal

The Customer will be reimbursed for the amount of the product ordered. The Seller will reimburse the return transport costs of the order provided that the withdrawal concerns all of the products which are the subject of the Order.
The refund will be made as soon as possible, after receipt and technical verification by the Seller's services of the returned products, and a maximum of 14 days following the date on which the Seller is informed of the Customer's decision to withdraw. However, reimbursement may be deferred until recovery of the goods or until the Customer has provided proof of shipment of these goods.
The refund will be made by the same means used by the Customer for the initial transaction.

Several types of products cannot be returned, refunded or exchanged:

All personalized items: as our creations are personalized orders, made to specifications or clearly personalized, the remote buyer does not have the possibility of withdrawing once the order has been placed. All items made by hand or indicated “to order” in the product sheet on our website. In fact, these items have been made especially for you and at your request when placing your order. The same applies to tailor-made items such as guest gifts or made-to-order items such as trousseau baskets, for example.

We inform Customers that in accordance with the provisions of articles L. 221-18 to L. 221-28 of the Consumer Code, the right of withdrawal cannot be exercised for items with personalization or made to order and/or according to specifications. client.


Article 13 - RESERVATION OF OWNERSHIP AND TRANSRISK FERT


Ownership of the products delivered is only transferred to the Customer after full payment of their price in accessory and principal amounts. Failure to pay within the stipulated period may result in the Seller immediately claiming the products.
In the event of resale of the products by the Customer to a third-party purchaser before full payment, the latter informs his third-party purchaser of the existence of this retention of title clause, and will inform the Seller in writing in order to allow the latter to exercise his right of claim against the third party purchaser.
However, the risks of loss, theft or deterioration of the products will be transferred to the Customer as soon as they are made available, as well as damage caused by the products as soon as they are made available.


Article 14 - CANCELLATION CLAUSE – LATE PAYMENT


In the event of non-compliance with any of its obligations by the Customer, the sales contract will be automatically terminated 24 hours after formal notice by a simple letter which remains without effect and the Seller will be authorized to take back the products. made available and to retain the sums paid, without prejudice to any other recourse. The same will apply in the event of cancellation of the Order decided unilaterally by the Customer. In the event of a payment deadline granted by derogation to the Customer by the Seller, any late payment compared to the agreed payment date will automatically result in the application of late payment penalties equal to the interest rate applied by the European Central Bank. to its most recent refinancing transaction increased by 10 percentage points, due the day following the payment date appearing on the invoice in the event that the amounts due are paid after this date. The rate applicable during the first half of the year in question is the rate in force on January 1 of that same year. For the second half of the year concerned, the applicable rate is that in force on July 1 of the same year. Furthermore, any professional in a situation of late payment is automatically liable to the Seller for fixed compensation for recovery costs of 40 euros. If the recovery costs incurred are greater than the amount of this fixed compensation, the Seller may request additional compensation, upon justification.
The Seller reserves the right to suspend or cancel any order and/or delivery, whatever its nature and level of execution, in the event of non-payment of any sum due by the Customer or in the event of payment incident.


Article 15 - GUARANTEES AND RESPONSABILITY

Commercial guarantee of products sold by our services, under one of the brands mentioned on the home page.
The commercial guarantee of the products corresponds to that granted by the manufacturers of the products. This guarantee is indicated where applicable on the item sheet or on the product technical sheet. These guarantees are valid subject to installation carried out by a technician and correct and normal use of the products and compliance with the manufacturers' recommendations, and except in cases of force majeure as recognized by the case law of the French courts. In any event, the Seller's liability will be limited to the amount of the item concerned shown on the Order, to the exclusion of any other compensation of any nature whatsoever and in particular to the exclusion of compensation for any immaterial damage which would be the consequence, direct or indirect, of the defect of the products.
For any information on the commercial guarantees applicable to a product, the Customer is invited to contact Customer Service.
To benefit from the commercial guarantee of the products, the purchase invoice must be kept. The Seller cannot be held responsible in the event of the manufacturer's refusal to apply its warranty for the legitimate reasons set out above.

Legal product warranty

** A warranty extension may be granted to the Customer on certain products. In order to implement this guarantee, the Seller will itself register the information relating to the Customer (contact details, product serial number, etc.) with the product manufacturers. In this context, the Seller reserves the right to open the packaging of the packages concerned in order to retrieve information relating to the product.
Legal product warranty
Regardless of any commercial guarantees and after-sales services granted to the Customer, the Seller remains bound by the legal guarantee of conformity mentioned in articles L. 211-4 to L. 211-13 of the Consumer Code with regard to Consumer customers, and that of defects in the thing sold under the conditions provided for in articles 1641 to 1648 and 2232 of the Civil Code with regard to all Customers.

  • article. L. 211-4 of the Consumer Code “The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility. »
  • article. L. 211-5 of the Consumer Code “To comply with the contract, the good must:
  • Correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
  • Present the qualities that a buyer can legitimately expect in view of the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;
  • Be suitable for the use usually expected of a similar good and, where applicable: 2. Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the knowledge of the seller and that the latter has accepted. »
  • article. L. 211-12 of the Consumer Code “The action resulting from the lack of conformity is prescribed two years from the delivery of the good. »
  • article. 1641 of the Civil Code “The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it , or would have given only a lower price, if he had known them. »
  • article. 1648 al.1 of the Civil Code “The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. »

In the case provided for by article 1642-1, “the action must be brought, under penalty of foreclosure, within the year following the date on which the seller can be released from the apparent defects or lack of conformity. » In the event of a lack of conformity or defect in the product, the Customer will inform the Seller in writing of the defects noted by contacting Customer Service.
If the lack of conformity or defect is proven, the Seller will, in accordance with the law in force, exchange, repair or reimburse the product. Return costs will be reimbursed to the Customer, upon receipt, after return of the product.

Implementation of the guarantee
For the legal or commercial guarantee, any product return must be made under the conditions of the article “RETURN OF GOODS”. Any warranty coupon must be attached to the returned product, if applicable.


Article 16 - WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT


With regard to decree n°2005-829 of July 20, 2005 relating to the elimination of electrical and electronic equipment, in order to contribute to the preservation of the environment, each product concerned must be collected and treated at the end of its life.
At the Customer's request, the Seller will indicate a storage location or a specialized waste treatment station or any suitable location for recovering this waste.


Article 17 - LAW AND ATTRIBUTION OF COMPETENCENCE


Any order of products as well as these general conditions of sale which form an integral part thereof are subject to French law.
Any consumer Customer may resort, in the event of a dispute, to a conventional mediation procedure or any other alternative method of dispute resolution.


Article 18 - INFORMATIONNS PERSONAL


The information and data communicated to the Seller by the Customer or collected via the use of the Site, are necessary for the proper management of the Customer's order, for the management of his commercial relationship with the Seller, and contributes to the improvement of the quality of the products and services offered.
The Customer consents to the use of this data by the Seller.
In accordance with the Data Protection Act of January 6, 1978, the Customer has a right of access, rectification and opposition free of charge to the personal data concerning him, which he can exercise by contacting Customer Service.
Furthermore, the Seller will ensure the moderation of comments that may be left by Customers on the Site.


Article 19 - COOKIES


Any visit by the Customer to the Site results in the automatic installation of cookies on the Customer's browser.
A cookie is a small block of data stored on the Internet user's terminal. The cookies used on the Site make it possible in particular to facilitate the Customer's navigation. These cookies do not contain confidential information concerning the Customer.
The user can oppose the installation of cookies by configuring the appropriate option in the settings of their browser software.
Configuration of Cookies / Trackers
What is a cookie/tracker ?
A cookie/tracker is information placed on your computer, mobile or tablet by the server of the site you are visiting. It contains several data:

  • the name of the server that submitted it
  • an identifier in the form of a unique number
  • Possibly an expiration date...

When you visit the site www.Carrement-plancha.fr we may install, subject to your choice, different cookies and in particular social sharing and statistics cookies.
What cookies/trackers do we use ?
Cookies essential for use of the site
“Cookies essential for the use of the site” are essential for the use of the functions and services of the site. If you block these cookies, we cannot guarantee access to the services offered by the site or be sure of how the site will behave during your visit: These cookies allow you to:

  • Save products added to cart
  • Save information used for navigation
  • Remember identifiers
  • Secure online payment

Analytical cookies
“Analytical cookies” collect information about how the site is used. All information collected by these cookies is aggregated and is therefore anonymous: These cookies allow you to:

  • Provide statistics on how the site is used (number of visitors, pages viewed, time spent, etc.)
  • Help us improve the site by offering you more relevant content and adapted services
  • Test the design and proper functioning of the site

Targeting cookies
“Targeting cookies” aim to improve your experience: These cookies allow you to:

  • Help us measure the effectiveness of advertising and marketing campaigns
  • Help us optimize your user experience

Social share tracker
“Social sharing trackers” allow you to share site content with other people on social networks. Social network sharing trackers may then be placed in your browser by these social networks. We invite you to consult the privacy policies specific to each of these social networking sites.

How to deactivate Cookies ?

If you are using the Internet Explorer browser
Go to the “Tools” tab of the browser then select “Internet Options”. On the “General” tab, under “Browsing History,” click “Settings.” Click the “Show Files” button. Click the "Name" column header to sort all files alphabetically, then go through the list until you see files starting with the prefix "Cookie." (All cookies have this prefix and usually contain the name of the website that created the cookie). Select the cookie(s) including the name of the outiz.fr site and delete them. Close the window that contains the list of files, then click “OK” twice to return to Internet Explorer. For Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
If you use the Firefox browser
Go to the “Tools” tab of the browser then select the “Options” menu In the window that appears, choose “Privacy” and click on “Show cookies” Locate the files that contain the name Carrement-plancha.fr . Select them and delete them. For Firefox™: http://support.mozilla.org/fr/kb/Activate and deactivate cookies
If you use the Safari browser
In your browser, choose the “Edit” menu then “Preferences”. Click “Security”. Click on “Show Cookies”. Select the cookies that contain the name outiz.fr and click “Clear” or “Clear all”. After deleting cookies, click “Done”. For Safari™: http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html
If you use the Google Chrome browser
Click the Tools menu icon. Select “Options”. Click on the “Advanced Options” tab and navigate to the “Privacy” section. Click the “Show Cookies” button. Locate the files that contain the name Carrement-plancha.fr. Select them and delete them. Click “Close” to return to your browser For Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
If you use the Opera browser
Go to “Settings” then “Preferences” Click on the “Advanced” tab In the “Cookies” area, check the “Never accept cookies” box For Opera™: http://help.opera.com/Windows/ 10.20/fr/cookies.html
More information on cookies
Visit the CNIL website: http://www.cnil.fr/vos-droits/vos-traces/les-cookies/


Article 20 - USE AND MODERATION OF OPINIONS ON CARREMENT-PLHASNCHA.COM

Presentation

The customer, by giving his opinion on a product on Carrement-plancha.fr, fully and without reservation accepts this charter of use, and undertakes, when disseminating each of his opinions, to the respect.
The customer undertakes above all to respect the general conditions of sale (and in particular the general provisions, accessibility, intellectual property, liability and conservation of personal information and cookies).
Access to reviews
Access to the distribution of reviews on a product is limited to customers who have purchased said product at least once. Carrement-plancha.fr users who have not purchased the product cannot post a review on the product. To distribute their opinion, the customer must also be connected with their customer account.
Number of reviews
A customer can post as many reviews as he wishes, however, he is limited to the distribution of a single review per product, including during the moderation period and if his opinion is invalidated a priori or posteriori (see moderation paragraph).
Editing and deleting reviews
The customer who has posted a review cannot modify or delete his review by himself. The user can make a specific request for modification or deletion to CARREMENT-PLHASNCHA by sending an email to contact@carrement-plancha.com

Review moderation

The product reviews space is moderated a priori with the aim of peaceful and rich use of the product pages. The customer's review only appears in the review area once the review has been checked and validated by the moderator. Moderation can last up to 72 hours (working days).
By posting a review, you acknowledge the moderator's ability to monitor reviews and delete any review at any time, a priori or a posteriori. In particular, the moderator may discretionarily delete any notice contrary to what is prescribed in the “content” and “rights and duties of users” paragraphs, or which the moderator judges to be non-compliant with the spirit of exchange and conviviality which characterizes Carrement- plancha.com. The moderator reserves the right to justify by email to the customer the refusal or validation of his opinion.
In the event of a notice requiring customer follow-up (delivery, invoicing, order return, etc.), the moderator undertakes to transfer the notice to CARREMENT- customer service.PLHASNCHA. The follow-up of the request is then governed by the commitments of the general conditions of sale available at https://www.carrement-plancha.com/fr/content/17-conditions-de-vente
Content of reviews
By posting a product review on Carrement-plancha.com, you agree to give your opinion on the product and on the product only. Any opinion concerning delivery, price, packaging and any other aspect of the offer may be refused a priori.
The product review includes in particular, but not exclusively:
• The quality of product attributes
• The feeling and comfort of using the product
• An addition to the product description that could help other buyers find out before placing their order.
Rights and duties of customers posting a review
By posting a product review on Carrement-plancha.com, you undertake in particular to ensure that the content of your contributions complies with the laws and regulations in force, is not contrary to public order or good morals, and does not violation of people's rights. As such, you are prohibited from posting reviews whose content:
• Would be contrary or likely to be contrary to public order, good morals or the laws and regulations in force. As such, the following are prohibited in particular, without this list being exhaustive:
o Contributions of a violent, denigrating, defamatory, insulting, illicit, obscene, pornographic or pedophile nature;
o Contributions of a political nature or inciting violence, suicide, revisionism, anti-Semitism;
o Contributions advocating war crimes or crimes against humanity;
o Contributions calling for murder or inciting the commission of a crime;
o Contributions inciting discrimination or hatred.
• Would be offensive, rude, vulgar, or likely to offend the sensibilities of minors
• Would correspond to the exercise of a commercial activity. As such, the following are prohibited, without this list being exhaustive:
o Contributions containing a hyperlink to a commercial site; Contributions having the nature of advertisements.
• Would infringe or be likely to infringe the rights of third parties and personality rights. As such, the following are prohibited, without this list being exhaustive:
o Contributions reproducing without authorization a work or contribution protected by intellectual property rights (trademarks, copyright and related rights)
o Contributions infringing on image rights and the right to respect for private life;
o Contributions infringing the protection of the personal data of a third party.
• Would harm or be likely to harm the image or reputation of a brand or a natural or legal person
Likewise, by posting a review on a product, you agree to respect the following rules:
• Your contributions must respect the courtesy necessary for neutral reading of the opinion
• Your contributions must use correct and understandable language
• Your contributions must not be repetitive in nature
Reporting a review
Each user can at any time, if the opinion of another customer infringes their rights, report it to CARREMENT-PLHASNCHA by writing to contact@carrement-plancha.com.
SEO of reviews
Customers posting a review are aware that the review area is a public discussion space. As such, the reviews can be consulted by all other users of the Carrement-plancha.fr site. Likewise, customers are perfectly informed that the published reviews may be referenced on a search engine, and therefore, likely to be consulted by an audience outside the Carrement-plancha.fr site.
Review Copyright
All clients must respect the intellectual property rights of the authors. He must in particular ensure not to reproduce and/or distribute on other pages the opinions published on CARREMENT-PLHASNCHA by other customers, without their prior consent. Each customer authorizes CARREMENT-PLHASNCHA to reproduce, publish and distribute, in whole or in part, on any medium and for any use, the opinions that it has forgotten on CARREMENT-PLHASNCHA. This authorization is valid for the world and for the duration of the copyright. The customer guarantees to CARREMENT-PLHASNCHA that he holds all the necessary rights to authorize the reproduction, publication and distribution of the opinions he puts online. As such, the user guarantees CARREMENT-PLHASNCHA against any recourse or claim that third parties may exercise with respect to its opinions.
Evolution of opinions
The terms of access, use and moderation of opinions are subject to change, which does not prevent the application of this charter. It is up to customers to read this charter regularly.


Article 21 - USE AND MODERATION OF THE OFFICIAL FACEBOOK PAGE @alaplanchaFR


Presentation

The user, by participating on the Facebook Page “@alaplanchaFR”, fully and without reservation accepts this charter of use, and undertakes, during each of his visits to this Page, to respect it.
Access
Access to the Facebook Page “@alaplanchaFR” is free. To access it, the Internet user must first register on the social network website “Facebook”, in compliance with the conditions defined by Facebook. Please note that the Facebook Page “@alaplanchaFR” is subject to the operating conditions of the Facebook website.
Deleting contributions and unsubscribing
As a user, you can delete your own contributions at any time, depending on the functionality of the Facebook website. At any time, the user can unsubscribe from the Facebook Page “@alaplanchaFR” by clicking on the “I no longer like” button present on the Facebook Page in question.
User rights and duties
By becoming a user of the Facebook Page “@alaplanchaFR”, you undertake in particular to ensure that the content of your contributions complies with the laws and regulations in force, is not contrary to public order or good morals, and does not violation of people's rights. As such, you are prohibited from publishing on the “Wall” of the Facebook Page “@alaplanchaFR” contributions whose content:
• Would be contrary or likely to be contrary to public order, good morals or the laws and regulations in force. As such, the following are prohibited in particular, without this list being exhaustive:
o Contributions of a violent, denigrating, defamatory, insulting, illicit, obscene, pornographic or pedophile nature;
o Contributions of a political nature or inciting violence, suicide, revisionism, anti-Semitism;
o Contributions advocating war crimes or crimes against humanity;
o Contributions calling for murder or inciting the commission of a crime;
o Contributions inciting discrimination or hatred.
• Would be offensive, rude, vulgar, or likely to offend the sensibilities of minors
• Would correspond to the exercise of a commercial activity. As such, the following are prohibited, without this list being exhaustive:
o Contributions containing a hyperlink to a commercial site;
o Contributions having the nature of advertisements.
• Would infringe or be likely to infringe the rights of third parties and personality rights. As such, the following are prohibited, without this list being exhaustive:
o Contributions reproducing without authorization a work or contribution protected by intellectual property rights (trademarks, copyright and related rights);
o Contributions infringing on image rights and the right to respect for private life;
o Contributions infringing the protection of the personal data of a third party.
• Would harm or be likely to harm the image or reputation of a brand or a natural or legal person
Likewise, by becoming a user of the Facebook Page “@alaplanchaFR”, you agree to respect the following rules:
• Your contributions must respect the courtesy necessary for the smooth running of the debates
• Your contributions must use correct and understandable language
• Your contributions must not be repetitive in nature
Moderation
The discussion space constituted by the “Wall” of the Facebook Page “@alaplanchaFR” is moderated a posteriori with the aim of peaceful use of this Page and to allow constructive exchanges between users of this Page.
By becoming a user of the Facebook Page “@alaplanchaFR”, you acknowledge the possibility for the moderator of this Page to monitor contributions and delete any contribution at any time.


Article 22 - AP LAWPLICABLE


These general conditions are subject to the application of French law.


Article 23 - MEDIATION


Pursuant to article L133-4 of the Consumer Code, the customer has the possibility of resorting, in the event of a dispute, to a conventional mediation procedure or any other alternative method of dispute resolution.
In the event of a dispute, the customer must contact CARREMENT customer service as a priority.PLHASNCHA available by telephone at 0820 692 052 (0.12 € / min) from Monday to Friday from 10 a.m. to 5 p.m. or by email at contact@carrement-plancha.com
In the event that the efforts undertaken to achieve an amicable resolution of the dispute are unsuccessful, the client may, if he wishes, contact a mediator from the Association of European Mediators via the internet platform https:/ /www.mediateurfevad.fr/ or by post to FEVAD, 60 rue la Boétie, 75008 Paris.

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