Our "satisfied or refunded" guarantee
Our permanent goal is your satisfaction. This is why we guarantee you a full refund of your order, if ever our products do not bring you complete satisfaction.
You have 15 days to return them to us in case of dissatisfaction. We have full confidence in our products and their qualities, which is why we guarantee our planchas for up to 5 years for moving parts. However, if you have the slightest concern, our after-sales service is at your disposal to answer all your requests. Our "factory returns" solution for professional equipment (Mainho, Josper, Lotus, Alfa Pizza, Berkel, etc.) frees you from any expectations and constraints related to transport.
"satisfied or refunded" Your first purchase guarantee on our site.
If for one reason or another your satisfaction with a product you have ordered is not complete, you can return it to us under the conditions specified below, within 15 days, and we will refund you the full amount. item amount.
Utensils, accessories and materials must be returned in their original condition.
If you receive an item that is defective or damaged during transport, please refuse the entire order or return it to us, following the instructions below and indicating the damage noted on the back of the delivery note, this order. Upon receipt, our services will then carry out an audit and determine whether to send a new item in perfect condition or to reimburse it.
To make a return:
Please fill in the back of the delivery note originally included in your package, explaining the reason for this return.
Pack the item carefully and send it in standard mode to: CARREMENT PLANCHA 160, av François de Maynard 46400 - Saint Céré
To perform a factory reset:
Please contact our sales department at (+33)972 474011