Our guarantee "satisfied or refunded" A la plancha
Our permanent goal is your satisfaction. This is why we guarantee you a full refund of your order if ever our products do not give you complete satisfaction.
You have 30 days to return them to us in case of dissatisfaction. We have full confidence in our products and their qualities, which is why we guarantee our planchas for up to 5 years for the moving parts and 10 years for the hobs. However, if you have the slightest concern, our after-sales service is at your disposal to answer all your requests. Our "factory returns" solution for professional equipment (Mainho, Josper, Lotus, Alfa Pizza, Berkel, etc.) frees you from all expectations and constraints linked to transport.
"satisfied or refunded" Your first purchase guarantee on our site.
If for any reason your satisfaction with a product you have ordered is not complete, you can return it to us under the conditions specified below, within 30 days, and we will refund you the full amount. item amount.
Utensils, accessories and materials must be returned in their original condition.
If you receive a defective or damaged item during transport, please refuse the entire order or return it to us, following the instructions below and indicating the damage found on the back of the delivery note, this order. Upon receipt, our services will then verify and determine whether to send a new item in perfect condition or to reimburse it.
To make a return:
Please fill in the back of the delivery slip originally included in your package, explaining the reason for this return.
Carefully pack the item and send it in standard mode to: A LA PLA NC HA 160, av François de Maynard 46400 - Saint Céré
To perform a factory reset: